Mobile Apps

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How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Error - need to submit a valid zip code (have the same for 6 years)

Since a few days I’m getting an error while I open my followed items. It asks to enter a valid zip-code, but I use the same one as always and has never been an issue. I have a US-suite and a dutch address, but mainly use the US one. This has never be...

screen rotates when messages selected

since the last update when I select messages the screen rotates-very annoying (Android tablet)

Resolved! Active and unsold numbers missing

I went to check my Ebay to see if I need to do any relists. I always get a number on my active and unsold listings, which is how I gauge I have something that needs attention. Today I have these little arrows. I have not updated my app since the fias...

Ebay app

Can't get eBay app to work on my Windows 10 laptop.keeps tell me to go to Windows store and get the app.but the Windows store don't have it .so what do I need to fix this mess

Session Has Expired

Recently, I have received notification cards that my session has expired and I need to sign in again.Clicking on the card takes me to the app to sign in or link my Gmail account. I have not linked my account and have no intention of doing so. This ha...

Cant install or update

The app unable to install.. error code 505

No best offer, no scheduling, lots of glitches

I can’t access my best offers from the main screen on the app, I can’t access the schedule items from the app, no longer showing items that have bids, when filtering for sold items or no longer shows green for when sales happened. I deleted the app a...

My cart

I can’t remove items or edit anything from my cart before checkout. The save for later not working either says there was a error.

Unable to see my scheduled items on the Android app

I can no longer see my scheduled items on the app. Up until a few days ago I was able to. I tried uninstalling and reinstalling and restarted my phone and it still doesn't show my scheduled items.

Bids not showing in selling section

Under the selling selling tab, it is now not showing the bids received, it did a couple of days ago, but now not. I have tried refreshing etc. but is still not appearing, another annoying problem with this app, I much prefer th old one.

Item description error Displaying - Android App - Germany

Hello.I noticed that since last few updates, short descriptions are being somehow mixed with random text from the sellers information.Mostly for professional sellers, with registered company accounts.Best example is attached. ( I will translate, beca...

Choosing seller (private/dealer) not available

Choosing seller type is not available on the app, also online website lagging that option, it is available but goes away after going to the next page and then you’d have to choose again and start over. Again, this option is not available on the app a...

Resolved! Cannot personalise sounds on eBay app - Android (Huawei P20 Lite)

Recently got a new phone, hurrah - this is rare for me, previously had an old old old Samsung Galaxy S4, updated it to a Huawei P20 Lite, which is lovely and thin and the camera is better and I want to drool... but unfortunately the ebay app doesn't ...