Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Item Condition Filter Issue

When entering a category during browsing, a filter for multiple item Conditions can be selected. The issue is once View All Results is selected, this filter clears. Then when applying the Condition filter again, only one condition can be selected. In...

Barcode scanner in app no longer works

I'm on Android and ever since the recent update I can no longer scan the barcode to enter the tracking info for my shipments. It just gives me a 2 second camera not responding then goes back to your sold page

Missing Store Categories !!!!

You update eliminated store categories for eBay store subscribers. When is this going to be fixed? I now have to save my listing as a draft and go to my pc to finish the listing.

Password Autofill ios12 does not work

ios12 password autofill does not work with eBay app. Any help appreciated.

Revise listing for good until cancelled

I have lots of listings that are good until canceled. With the previos version I had the option to easily revise the quantity. There is no longer an option to revise quantity once the listing runs out of stock. There should be a “more options” tab un...

How do I actually use "Just For You..." offers?

I routinely get notifications from the app telling me "Just For You..." with a discounted item I have previously looked at or added to a watch list. Yet everytime I click the notification I'm taken to the item with no indication the price has been ch...

Number of Bids Most First on Mobile App

Please allow the option to sort auctions by Number of bids Most First. Please, please pretty please. Thanks for for the consideration.

Saved searches not showing all international items

Hello everyone. I want my saved searches in the app to show all items including international items. I can get it to show international items if the seller has a shipping price set for international shipping, but if they dont, it will not show up in ...

Changing shipping address

I have an address in Buffalo and an address in Toronto and I often switch between them on eBay to find the best deals. After the recent update to the eBay ap it takes much longer to switch your shipping address. Where it used to take one or two press...

Listing as GTD, no option to change

The new app update is re-listing all items as GTD, giving no option to change this to 30 days

App sent buyers payment astray!

It took me and my buyer four hours to sort out the mess that the new eBay app update had caused. Unbeknown to me the recent update had reset my email address linked to PayPal to one I hadn't used in years and no longer had access to, so that payments...

Buyers can’t pay my items on Ebay’ App because I am using merchant account (Authorized.net)

I lost 80% total sale because buyers can not pay my items on Ebay’ App, they need to use computer or browser on mobile(classic site). I am using merchant account (authorized.net) to receive the payments. Please fix this problem.

Not receiving messages from buyers

I am not receiving some messages from buyers in my eBay inbox ; but they are getting through direct e-mail as count and nothing showing up at eBay.com inbox folder. Really frustrating ; if I can not reply to potential buyers with their questions .. T...

Hate the update calculated shipping and buy it now 30 days?

First of all what happened to the calculated shipping option? All it has is service, how much I'm gonna charge no matter where the buyer is at, and local pick up. Second I created a buy it now listing and it's for 30 days no option for the 7 days. I ...

Keyboard won’t pop up in description field

Please help! The keyboard no longer pops up in the description field . I can’t type anything for a description. This is since the app update . What can I do