Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

How to find a seller on the ap

Does anyone know how to find a seller on the Ebay ap? I have the Sellers Ebay ID

How do I change my email address?

Cannot see feedback

I cannot see feedback left by the buyer on the individual items. It is saying feedback hasn’t been received yet but I know it has. I have to go into my profile to view it with all the other items’ feedback.

Resolved! want to pay for items, but can not complete deal!!!

"Just for you" notifications

I frequently get eBay notifications saying things like "Just for you: [x]% off [item]". However, whenever I tap the notification to see the item, there is no actual discount, or any indication of how to get said discount. The most recent example was ...

Resolved! The app fails without WiFi

Countless reports of this on here and online. For the record anytime I try to use ANY of the functions on your eBay app without WiFi, I get the attached error Error The internet connection appears to be offline (-1009) at the time this error message ...

Error type: 243012 - Barcode Scan

This error has been affecting the apps ability to scan barcodes since at least the 8th of November and is the 3rd time it's happened this year. The error message is: The query must have at least a keyword, category ID, EPID (ebay product ID), ISBN, e...

Item already selected

Hi When clicking on an item, when it takes you to it the selections like colour, size, etc use to show as none or no selection. Now it seems to pre select these. This then affects the photos that are shown of the item. Some photos have hundreds so in...

New update not working well

After new update, the app is very buggy. Not responsive to my touch. Like its doing something in the background. Takes forever to scroll to the bottom of my listings. Items load very slow. Takes 5 minutes to revise one listing due to the unresponsivn...

Resolved! App freezes and have to download it again

The app just freezes. Can't search, can't go to home, can't go to my ebay. Nothing works. Have to delete it then go to the App store and download it again.

Not receiving notifications after changing phones

I was using a cheap Samsung phone while waiting for my OnePlus 5t to be fixed. After I received it I used both phones but the SIM card remained in the Samsung for a couple days. During this time I received Ebay notifications on both phones (the OnePl...

Unable to upload multiple images

It still DOES NOT upload multiple photos at once EVEN WITH using the quick listing tool. The quick listing tool is NOT part of the ebay app. Your post with the link that has the quick listing tool choice in the top right corner is a link that pulls u...

Filter options are gone. Clothing size missing

All of a sudden, when I search for clothing such as tshirts, i cant choose size as a filter. Why would I want to look at every tshirt from small to xxxxl when I'm an XL. This makes no sense and quite frankly, makes Ebay useless for buying clothing. Y...

Messages stuck in portrait

Hi. 1st time here as far as I remember. Let's see how good this forum is. All I ask is you to do better than ebay phone help.. Not too much to ask, eh? Ok, so my current issue is I use ebay a lot & only have my S8 phone, no computer. Previous to rece...