Mobile Apps
Need help or want to share feedback about the eBay Android and iOS mobile apps? This is the place to be.
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How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

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Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Quick listing only, no advanced option

Since the update I can’t select Royal Mail Special Delivery as the delivery option anymore. Apparently this is because all listings from the iOS app are now “quick listings” and it is not possible to choose “advanced listings”. Also there is no optio...

5.30.1.2 Camera Problems - Flawed App Is Almost Unusable

App Flaws abound on this new release. #1 App Flaw:Auto Focus doesn't work well (if it works at all). Takes forever on most pictures and on some it will never focus at all. Some close-ups are impossible to take which means that I can't list the item o...

User avatar by Adventurer
  • 1134 Views
  • 14 replies
  • 5 helpful

Freezing

The app keeps freezing on photos! Have had to delete and reload the app 3 times in recent days. When tapping on a photo and trying to expand it the app freezes on the photo and won’t do anything else.

Items not showing up

When I search for a item it comes up on the main search screen, but when you go to look at the actual item it says it’s been removed , happens to all the items , making this app useless . Need a fix please .

Transfer

How do I transfer pictures from my Galaxy S8 so I can sell an item on Ebay?

Shipping information

The last update wont let me looking at the shipping information from the App. If i click on the auction i purhased it sends me to the listing instead of the purchased item like it used to, i have to get on the website to see my tracking information

IOS App does not clear HTML tags commented out correctly when revising

Repro case:List an item in a browser using HTML tagsInclude a section commented out using Go to the iPhone app selling areaNavigate to the item you listedTap Revise ItemTap the Description area (a warning about HTML not supported and remove tags to c...

Re: Cannot stay in classic view - keeps reverting back to the junk mobile page

I’m having the same problem on an iPhone both in Chrome and Safari. I need to reprint a shipping label and this apparently can’t be done on the app or the mobile site, but clicking on the Seller tab in the full classic version brings me right back to...

User avatar by Pathfinder
  • 483 Views
  • 1 replies
  • 0 helpful

Resolved! My eBay iPhone app doesn't have advanced listing option

I have an iphon 7 plus with iOS 11.4.1 version. I'm having difficulty with the ebay app 5.24.0. I'm a new seller on ebay, but I've encountered a number of problems with the 5.24.0 ebay iphone app. My app doesn't allow me to switch to advanced listing...

Cannot stay in classic view - keeps reverting back to the junk mobile page

When using Chrome on an Andriod phone(6.x), I click 'switch to classic view' first thing(which works only for that page), but any subsequent pages get tossed back into the junk kiddie mobile pages. When can we get this fixed? No, it's not an ebay app...

Re: Feedback Error

I am also having this issue for the past month where I can’t leave feedback on the ios app or when i log in via safari as my full list of purchases doesn’t come up so that was useless.

Printing label on mobile

Frankly speaking , I'm half disable. I can't walk. I have started selling on eBay to make some income . How to print labels without computer.Help please

sold & delivered auctions will not archive or delete on eBay mobile app

asked eBay tech to open a ticket. It's been some time now and still can't delete or archive sold items in eBay mobile app. I have removed and reinstalled app 5 times with no luck. eBay hasn't responded with resolution. So difficult to work remotely u...

User avatar by Adventurer
  • 389 Views
  • 1 replies
  • 0 helpful
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