eBay

robert.smith1000 · ‎06-22-2019

Hi. I have the same issue all of a sudden, my details are all correct. I deleted my search history, signed out, updated the app and signed back in.

My cart was good to go, then the 5000002 error occurred again.

What solutions does EBay have to get past this and continue with a purchase?

Thank you.

mobile_feedback · ‎06-24-2019

@robert.smith1000 wrote:

Hi. I have the same issue all of a sudden, my details are all correct. I deleted my search history, signed out, updated the app and signed back in.

My cart was good to go, then the 5000002 error occurred again.

What solutions does EBay have to get past this and continue with a purchase?

Thank you.

Thanks for the report. Can you post a screen shot of the error.

dddlkn · ‎07-27-2019

Sorry to tag on to this post but I’ve had the same issue and tried the same things. Screenshot attached.

brittanbilling-8 · ‎07-27-2019

I have been having the same issue very aggravating when u can’t buy anything

domin-tomas · ‎07-27-2019

Yea I would have to agree, when a buyer can't buy a seller can't sell. Aggravating and stressful.

eburtonlab · ‎07-27-2019

@dddlkn

@domin-tomas

@brittanbilling-8

Looking through the archives, I found some references to this error. One user indicated that re-entering the shipping address by hand seemed to allow the transaction to go through, so that might be worth trying.

https://community.ebay.com/t5/Mobile-App-iOS/Checkout-error-5000002/m-p/28366445/highlight/true#M463...

dddlkn · ‎07-27-2019

Thank you for the suggestion.

Unfortunately that didn’t work out for me. I even deleted all other saved addresses on my list but no change to the error. Is there any other suggestions I should try?