Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

REFUND ISSUES - EBay do not resolve

I opened a request in order to force the seller to refund me, because I did not receive the item and according to tracking number the item has returned to seller (there’s no sense!).The associated page about this case is asking me to confirm the refu...

Latest update crashes app

Dear Ebay, Or who it may concern, I'm writing this letter in order to inform you that, since the last update, the application does not work anymore. I have an Honor 9 pro, updated to the latest firmware.Hoping that you will fix the problemBest Regard...

ebay app not loading

Hello, i download this app few days ago send message to help line email of ebay never got reply back . but when i open the app 15 sec later saying "Try searching for something above or tap "Reload" To try again "Hyperlink" Reload my WI-FI on and my d...

Re: Android app not norking

I have the same problem. Has anyone found a solution?

Resolved! Oneplus 6T

Application does not work.

EBay Verify by App

Hi!When you authenticate using the application, a small message pops up that is easy to click on, secondly, the parameters of the client are not visible on one screen — ip address, operating system version, etc. Doubtful protection.

FEEDBACK ERROR. Can't leave feedback for a purchase on either the app or the desktop.

Can't leave feedback for purchases made via the app. Error message comes up: "Feedback error g (Trading.36)" Desktop: "Oops! Something went wrong. Please try again." Get this fixed because I want to leave negative feedback for a damaged item!!

Resolved! White background toast notifications

Hey everyone, after googling for a while I've only came across this: https://community.ebay.com/t5/eBay-Mobile-App-Android/Unreadable-Push-Notifications-Android-Lollipop-5-0-2/gpm-p/24256529 I'm using android 7 and have this exact same problem. There...

Resolved! Deleting sold items

Can’t delete Items under sold when people buy more then one from u ! This is frustrating to keep seeing them on their for weeks at a time !

Same 5 offers to watchers and won’t clear

Under the section in the app where it says “Offers to watchers” I’ve had the same 5 offers for weeks now. None of those 5 will let me make offers. Either it says something like “buyer no longer eligible to receive offers” or gives me another error. I...

Resolved! My account has been hacked

It looks like my account has been hacked! What can I do?

Resolved! Useless app for a good while

Been using this app for years but about 2 years ago after an update the function to make me listings revise listings barcode scanner etc etc are not even visible I thought this was part of the update some security measure that would be fixed eventual...

Items sold by best offer accepted do not display as sold by best offer accepted

Items sold by best offer accepted, do not display as such on the mobile app. There is no indication that the item was sold by best offer accepted and since there are no bids, it looks to me to be unsold. Attached is documentation from the mobile app ...

Excessive Multiple notifications from app

I bought a couple of items from a seller in Japan. He combined the shipping for me. When he shipped them out I got 26 notifications that my items were shipped.

eBay: Ask US for input BEFORE making changes

Dear eBay, Us sellers are watching the implosion of your platform with every new policy and software update. Instead of adding or removing features I suggest you solicit a response from the people that help keep you in business. Poshmark, etsy, Amazo...