Mobile Apps

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How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Customer Service

Photo Issues on IOS APPLE Newest Update

I have posted nearly all of our listings on a Apple phone for several years. On the last update, the photos starting giving me trouble on some listings. I get a message when trying to submit the listing that there is an "issue" with the photos. I go ...

Resolved! “Find Option Missing In Sold Section Interrupts Many Sellers!”

Missing find button in sold section is taking all sellers on a ride..eBay don’t run away from so many sellers with the same issue! Please reply & fix immediately as with the newest updates both for iOS & app latest updates NO IMPROVEMENTS HAVE BEEN M...

Resolved! eBay app on Android won't load

Hi, eBay asking for info. After downloading new app, only page background will load and no content. It suggests retrying load, the same result. It then suggests doing an item search, it then tells me that I need to update ????????. I have rebooted an...

App continuously Crashes

My app frustratingly crashes mid use!

ebay app v 5.33.0 crashes constantly - Please match compatible App version with the iOS

eBay App V5.33.0 keeps crashing which means it is incompatible with iPad iOS 11.4YET it is still prescribed for the iOS in the App Store. Can this be corrected? Please match the compatible App version with the receiving iOS.Thank you.

after update, app doesn't work...

?????I can't do anything. It's the latest version (5.33.1.2)

Resolved! Cannot search in “sold” listings

Please bring back the old sold view. Stop changing views for the sake of changing it. I cannot search for items in sold listings and I like to see more without viewing. Who designed this new view?!!

Find disappears searching active listing in selling.

As a seller you can search your active listings using “find” in the selling part of the app. Once you perform a search using “find”, then click to an item, and then go back “find” disappears. It did not disappear like that in the past. To perform ano...

Resolved! Problem with location filter on Ebay app for IOS (french version)

Hi,There is something very strange with the location filter on the IOS app. On the ebay.ca website, the available locations are : Canada, North America & International, which is correct. Now on the Ebay app for IOS (the french version), we have : Can...