Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Trouble with paying on app

Ever since last update my app will not let me complete an order. Says billing error. Will not hold 3 digit security code. Keeps wanting me to reenter it.

Attract More Buyers Price Lowering Issue

In the app, when selecting the option to Attract more buyers by lowering the price, I click Drop Price by $X and it spins indefinitely, never performing the action. I have tried closing/reopening the app and have tried with multiple items, no success...

Bad update

I want the old version app. This new one is terrible. Change isnt always better. I'm going to amazon until I hear of a way to get the old format back.

Scan upon Pickup

The scan barcode or 6 digit code is not working for the local pickup orders. This is an inconvenience to my buyers when I'm trying to figure it out. I also cannot manually mark them picked up. For every order I have to chat with a rep to do it for me...

Resolved! Android app: No more button to send message to sellers. Gone!

It is not possible to ask sellers any questions on Samsung TAB A 2019.I can type the message but there is no send button. None. Gone.For about 2 weeks already. Support chat reckons I should use a desktop computer and browser. I do not h ave.So no mor...

EBay APP: Product Detail>Product Key Features & Dimension is showing information I didn't add

When using the Ebay App to view Product Details on my Android, data is displaying incorrectly: 1) Product Key Features>Year - displays the wrong Year on App but is correct on the laptop2) Product Key Features>Age Levels - shows Age Level that I did N...

Purchase history not available

Since the new update I can’t find any more purchased items other than ones from 2018.all of the other options are greyed out and not available to select please help

Resolved! Coupon Code

I just downloaded the ebay app and am trying to put a coupon code in that ebay emailed me. Where do I enter this code at? I can’t find it in either the cart page or checkout page.

My account

I've had my account for years and all of a sudden I can't lgo in or even request a new password as it's telling me I don't have an account

Delete purchases after received 6/3/2020

Ever since the last app update on IOS, you can’t remove/delete items that you have purchased and left feedback for. Please fix this issue. ...also the history of purchases would be nice to condense or be able to remove as well

Attachement picture

When using this mail system on an iPad with safari, and I can’t load pictures that are in a png extension, I am starting to worry a bit , MAC is always png extension ....

From the seller's perspective

Keeps reloading every page, - poor functionality, basically no options to edit anything regarding profile -confusing unnecessary long listing procedure, can't even see the draft of listing after I closed it -when searching anything doesn't even show ...

Re: Downstream service failure selling.111

Did you solve this problem as I am getting the same thing on phone and I pad! Can’t list anything! Thanks for any help.

My card being declined

For some reason even though my card will work everywhere else when it comes to buying things online. But for some reason when it comes to here it says that I either entered my info wrong or that something with my card is wrong. I've been looking to b...