Mobile Apps

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How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Accepting offers and buyer not being notified

I have accepted two offers on my items and both listings stayed up for anyone to still be able to buy and make offers, and the people who I accepted the offers from, did not get notified that their offer was accepted!! How am I supposed to sell thing...

Change communication to HTML

Unable to find link to change settings to receive HTML emails

Pre-typed Seller's feedback

Until a few days ago, I could just click on 'positive' and submit the feedback which I used last time. This saves tons of time when giving a positive feedback to multiple buyers. This seems to have gone now and I need to re type a positive feedback t...

Resolved! Can’t update app for iPhone 8

What highlighted errors?

Scheduled listings not showing up

After creating scheduled listings, they're not showing up. After created, It states that the listing is successful but when I go back in to look at them all they're not in the scheduled tab But when I created them it asked if I wanted to make another...

Change log

1-I've tried sending an email to the android support email on the google play store, just to get an automated message about the mailer not being monitored."androidhelp@ebay.com"Why list an email if it's no longer in use? 2-I've noticed that your andr...

Can’t Sign In Mobile App - “Something Went Wrong”

I have tried most everything but still not able to login on my app. I’ve updated iPhone software, deleted app three times and reinstalled, deleted Safari Cache and changed my password I am at a loss. I can login fine through a computer and mobile bro...

eBay labels on from iPhone to jadens thermal are tiny!! Help

Hello I bought and returned Sam’s printer months ago and it worked fine. I bought this one and labels are tiny 1x2 not the full 4x6! I changed the settings on eBay. What am I missing! Test print from Jaden’s website prints perfectly!!

Can't get in the app

I am using a Motorola G 5g with Android 14. Using my credentials, I can log onto the website. However, in the app, I get an error. It reads, "Technical difficulties, please try again later."Is app access down? No, because I can get access through my ...

Ebay APK update screwing up

After updating the eBay apk, I am unable to sign in and get a "Network Error" when trying to sign in. I have tried clearing the cache of the APK, as well as even installing an older version, but have the exact same problem with a "Network Error". Any...

App updates

I am sick and tired of having companies pushing their apps at me which clutters up my tech stuff. Often I cant use their app without updating which eats up my time. Finally the latest app update from eBay is not fit for purpose and causing lots of pr...

Ebay not working on ipad

when I go to purchases in the eBay app it will not open up. It posts a system error msg. 1015.

Mobile app is very sluggish and I can't load photos. Trouble?

My laptop works just fine but the photos are on the phone. Anyone else?

Resolved! Latest update

I too have been using eBay for years both for buying and selling, this latest update won’t work with my iPad as it needs IOS 16 and my iPad won’t update to it. As a private seller I will need to move to another selling platform. Thanks eBay not happy...

Too easy to accidentally delete drafts on app

Seriously fed up with the swipe to delete drafts on the app, it's over sensitive as when I go to open a draft to complete it the app deletes it instead and I have to start all over again, which is so annoying. I saw in another thread this has been ha...