Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

sold date differs on phone and pc

The sold date for some items is different on my phone and pc. Which has led to items not being sent out during our stated time. Fortunately and oddly enough, there are no late package penalties on our Best Seller Rating. Following some good advice fr...

iOS App dies on startup

I have upgraded to the latest iS App version and to iOS 14.2, now the eBay app fails to load at all is this a known problem? irritating to say the least thanks

APP ISSUES

The EBay App has recently become slow unresponsive and very frustrating to navigate.

Cant make payments

Hello this week I was trying to purchase an ítem, but the app does not let me go with the payment.it specifies error with credit card or delivery adress. Been customer for almost 10 years, this never happened before. Please Help me with the issue

Notifications

I can’t get the notifications in the settings. It won’t let me do it.

Payment Pending through gift card

This is the second time I buy an item with a gift card and it says payment pending all day just to later be completely removed from my account and to never receive a refund.

Default notification

Something has happened with recent updates. The Selling Default notification no longer makes Cha-Ching sound. It makes the same sound as Samsung default notification. Does anyone know how to fix this? I have a Samsung Galaxy S8+. I also have an older...

Hi

Hi I’m Nadia

Email Preferences

i’ve been trying to unsubscribe from getting hundreds of emails from ebay for 2 months now and every time it makes me reset my password and then doesn’t let me change my email preferences and it’s pissing me off.

Request selling limit

So I’m new to this and I’m trying to sell Pokémon cards but I can only list 5 per month and I have more to sell. So I tried to request more selling limits but it won’t let me press continue. I don’t know why it’s doing this so any info could help.

Gift card

I go to put in eBay gift card and it will not work

Postcode

Why is my phone keep saying enter a valid postcode

Emails from Ebay

no matter what I do, I cannot STOP EBay emails from saturating my email inbox. I do not know what to do to stop this from happening. It is REALLY pissing me off.

Didn’t Win items missing

My “Didn’t Win” bid items are all missing. How do I get them back ?

Bug Report: Markdown Promotions not Appearing on Listings in Search Results

Hello, I am an eBay seller. I recently decided to see how some of my items appeared in search because I wasn't getting my expected boost in sales after starting a Markdown Promotional Sale (38% off). After conducting the search, I noticed the prices ...