Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Shipping labels

The app won’t allow me to print shipping labels successfully

Report suspicious activity

The following person is displaying suspicious activity in potential fraud. Please be aware

Shipping label barcodes print grey

For the past 6 months when printing from my iPhone or my MacBook the shipping barcodes for USPS print grey are the post office is unable to scan. I have used different printers as well as I have had the labels emailed to me and then saved the label a...

iPad app

Having lots of issues with the new app update...when I try to view my purchases it won’t load . So I can’t see my purchases.

Can’t change my billing address

The edit button doesn’t allow me to change my billing address

Address change

I changed my address from ny to nc but when I sell the address shows it is being shipped from my old location ...how do I fix this?

Item cannot be deleted from bid/offer list on app

I have an item that keeps reappearing in my bids/offers list despite having been deleted from this on the website.It is an item I have found elsewhere so don’t need to make my final offer, but can’t delete it.I have deleted the app, cleared my cache...

Past due bill

I had a past due balance and my card on file had expired now my account is locked from me making purchases till I pay the balance. But when I try to hit the pay now option it sent me in my message box it sends me to a create a new account page . I do...

App not allowing PayPal or Apple Pay payments

Trying to use both iPad app and Android app, neither will allow me to select my bank account, in fact they don’t even show it when trying to pay for some reason. I finally had to use Google Pay on my Android app to get a payment to go through.

I reset my password and they eBay logged me in someone else account and link it with my google email

I reset my password and they eBay logged me in someone else account and link it with my google emailI recently bought a new iPhone 12 pro max so I had to sign in my account in new device I filled my email address and password password didn’t work so ...

Price gauging

What is sad about this app or this website is allowing people to double, triple prices on items that are hard to get in the middle of a pandemic I know so many parents who are trying to purchase the Ps5 and can not get their hands on it then website ...

Contract customer service

How can I contact customer service, either chat live or call

Fees and invoice

Hello I am the seller and my account was just charges $465 in fees and I’ve NEVER SOLD ANYTHING!!!!!!! WHY?

Login issues

All kinds of problems when trying to login. Doesn’t accept correct answer to security questions, and a code can be texted but no place to put code in to proceed.

Missing In-App & Device Banner Notifications

I’ve noticed that the latest notification system has been hit-or-miss on it actually working. For example, I have had five items that were on my watch list and all were ending soon. However, I only received a banner notification for one of the five, ...