Mobile Apps
Need help or want to share feedback about the eBay Android and iOS mobile apps? This is the place to be.
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Forum Posts

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

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Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Hacking

I didn't realize this until recently, I bought a product and it was sent to an address that is apparently a default address but I never in my life have seen that address before, I assume it was a hack and I am very disappointed

Refund process is defectivr

I’ve been trying for two days to apply for a refund on an item that I bought in error. All I get from eBay is the run around on how to get this done. I keep getting a message about a technical hiccup snd to try again later. Later? How many days later...

Issue on eBay app

The eBay app has since yesterday shown a bug. A lot of purchases images are not showing.if you go direct to the eBay website they show properly.im using an Apple iPhone 11 phone updated to the latest iOS.

Tracking

Why did the tracking and the tracking number disappear on your purchases

Purchases not loading

Purchases not loading. Only loading a few of my purchases need to see others to see which sellers I thought from.

User avatar by Enthusiast
  • 73 Views
  • 1 replies
  • 0 helpful

Reduction of price on my seller link

Hello EBay, When I click the blue link to automatically reduce the suggested cost it never changes. Can it be fixed? I have to open the page and reduce it myself.

User avatar by Explorer
  • 59 Views
  • 0 replies
  • 0 helpful

Buying restrictions

Can someone please help it’s my first time Using this app and it says I can’t spend any more money is there a way to fix this

User avatar by Adventurer
  • 65 Views
  • 0 replies
  • 0 helpful

Buying limit

So I bought a couple of cards now eBay says my account is restricted is their any way to fix it their help center is super unhelpful

User avatar by Adventurer
  • 67 Views
  • 0 replies
  • 0 helpful

I feel the a buyer on eBay is a scam

I feel like a buyer on eBay is a scam , it says on eBay Nd on my pay pal that they have paid but how do i know if it’s legit ? I herd scammers can scam u by not putting actual money on ur account or asking for money back and this person is asking for...

Purchase not displaying shipping status

The purchase list is not displaying the items delivery status as it previously was. Before it would state delivered , and give you an option to track package with out clicking on the transaction. Now it just says either paid or shipped.

My Purchase Record

Hi, my purchase record somehow only show the most recent three purchases. The rest, even include those I purchased in October this year, are all disappeared and can not be found anywhere. Any idea how can I get my purchase records back?Thanks,Frank

User avatar by Explorer
  • 79 Views
  • 1 replies
  • 0 helpful