Mobile Apps
Need help or want to share feedback about the eBay Android and iOS mobile apps? This is the place to be.
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How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

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Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Payment been taken twice

hi my payment for something I brought has been taken twice and put my bank in a overdrawn witch it can’t but this is been since Friday and just had money go in my bank and it’s taken that. I’m really not happy and really am stuck. No way of sorting t...

User avatar by Explorer
  • 67 Views
  • 0 replies
  • 0 helpful

How can I cancel a purchase?

The seller has agreed to refund my money for an item I did not bid on today. It has not yet been shipped and it is a mutual agreement. I can’t find it anywhere on this site how to cancel it

I got a voucher and it disapeared

hi I am writing and I am very shocked I purchased 3 item from this app and when ever I try to proceed to pay it always says that sorry this item is cancelled it has happened to me in the past was well I want my £5 voucher and it says I have used when...

User avatar by Enthusiast
  • 70 Views
  • 0 replies
  • 0 helpful

Fee Charged

Why was I charged this fee on an item that sold but the buyer never paid for? 

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I want a refund

I was automatically charged by ebay plus membership today 21st 2020. EBay did not notify me before the renewal. But I don't want the membership, I have cancel it. I want refund as I don't need it.

User avatar by Explorer
  • 121 Views
  • 1 replies
  • 0 helpful

Shipping labels

It DOES NOT give you an option to reprint a shipping label if the app closes unexpectedly

Return

I would like to reactivate the return procedure of ref Número do pedido17-06191-52636 but I can’t

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