Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Stop automatically adding offers to sales items

Why is eBay automatic ally updating all my listings with offers to buyers? I’m having to go into each listing and revising it daily. How can I stop this happening? The offers are ridiculous and I will loose money if I accept them

APP is “locked up” on iphone 12-mini?

I was trying to use my new iphone 12-mini to initiate a return on one of my recent ebay purchases and the APP locked up and I have not be able to fix it or delete it either! Can you assist me with this concern?

My account is blocked

I can’t send emails to the sellers and I have a claim for a no received item

Hey

Hey ordered a remote controller the 14th December looks like won’t be receiving it can’t seem to contact the seller also

Tracking returns history crashes

When trying to track a return package and to check the history it won’t scroll down and freezes. The only thing I can do is press the X in the top right corner of the screen. If I’m quick enough I can scroll down but as soon as I let go it freezes an...

Unable to print address labels from sold email links

I have been trying to print labels for weeks on the link I receive on sold confirmation emails and it is not working - unable to print. any suggestions? This was working great and for over a month has failed....

Unable to process refund to buyer

I have been trying to process a refund to a buyer since yesterday and error message keeps coming up ‘your refund did not go through. Try again later or contact us’Despite multiple attempts the same message appears and I cannot find somewhere to conta...

No Paypal

Now that we can’t use PayPal where is our money going? I had 4 sales today and can’t find my payment ???

PayPal

I don’t want to pay with PayPal I want to use my credits it doesn’t allowed me to use it always pushes me to use PayPal.?!!

How to use a gift card in enay

I see under payment options where you can check a (eBay) gift card balance, but there doesn’t seem to be any option for linking one with your account, or adding it as a form of payment. I have a gift card and I am having trouble using it.

Not saving updates &/or reverting back to original listing when auto-relisted

I have found the app is not consistently saving changes when I add - change something. I hadn’t noticed for sometime, unfortunately, and have listed several items, then later I take those items to my file area and assign them a SKU - Location number,...

Order

I get a email saying We're sorry, Cindy, your order is arriving later Don't worry, with my order with number . is still on the way. To thank you for your patience, take $5 off* your next purchase with code ? But most of my msgs and emails and what I ...

Pay outs

I have no idea how I will be paid for items I sell. I sold a $400 watch and EBay says it’s paid for yet I can see NOWHERE WHERE THE FUNDS ARE. Also, there is no longer an valid phone number for eBay customer service. PLEASE CONTACT MERObert

I need to know how to cancel a refund.

Can someone assist me in canceling a refund.

Reacting accepted offer

Hi I made offers on two different watches and I didn’t realise how it actually worked both watches are from the same Seller I want to cancel one of them because both got accepted but now I’m overthinking that they won’t let me cancel one I’ve already...