Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Refund

How can I get my refund from a seller that has send my money back

Completar registro de cuenta

No puedo completar mi registro de cuenta y requiero cancelar una compra

Watchlist

Why, all of a sudden, does my watchlist reshuffle when I delete a watched item from the list? It happens when using the mobile app. Is there a way to fix this? Frustrating....

Feedback detail is locked. I could not change my comment.

I tried to change the wording in the comment section, but it kept reverting back to my standard comment. Had a very bad experience with a seller, and needed to leave feedback, but it would not let me.

Payment method

I recently moved from Germany to the US. Now ebay apparently doesnt accept my US credit card during purchasing, and if I want to change my payment options in my profile, it say I should log-on to the web page that I initially created the profile on, ...

Sold items showing as Active still!

So after a wonderful conversation with a eBay customer service rep who just told me that there has been no app updates at all when I tell him that my app seems to be screwy and that some of the features have changed. Unbelievable that a customer serv...

eBay app on iPhone showing system error on purchase

Hi eBay tech support, Using iPhone app but when I press on purchases, it gives an error “ system error while reading purchase(s).” unable to see purchases at all. checking for fixes. Thanks

Photos

How come I cannot access my photos to put them in my listing?

Purchase paid for and removed

How do I get a refund back on a purchase that was removed yet paid for. I can’t contact the seller to ask for a refund, who can help me with this situation??

Won’t let me list an item.

I’ve been trying to list some items and every time I click list item it goes right back to the summary page. Not sure if anyone else is running into this issue.

Unsupported Formatting

I attempt to write my description and am getting this message. How do I change my format?

Entering a new address

I buy constantly to Puerto Rico, I am trying to enter a new address and Puerto Rico doesn’t even appear anymore.... so what’s up?

Unable to see fees and fines I owe to eBay in my account info.

I am using the eBay app and they keep sending me notifications that say I owe them some money. However I can’t find out where to view your fines and fees you owe to eBay. I can’t find it anywhere in the app and I have been searching for weeks. One wo...

Bank sign in thru e bay

I can sign in normally to my bank but I can’t sign in thru eBay in order to update my account without PayPal.

Resolved! anyone still having app issues on iphone?

anyone still having app issues on iphone?Just started yesterday for me....been using the app on the same phone for a year...now frozen on start up screen cannot delete it, sign out or reload ebay app....other apps are fine? any suggestions?