Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Shipping cost won’t adjust when changed in draft

Hi ! Unfortunately this morning I noticed all my drafts won’t adjust the shipping cost amount when I update the weight and package sizes. This is on my mobile app. I also tried adjusting shipping carriers and still no luck when I change the amounts o...

Watched Items Ended

Watch List- ENDED items are not in order of “recently sold” anymore. It’s very frustrating! I use this to track certain items price fluctuation, but now there is no rhyme or reason to the order in which they are shown. Please put it back to the way i...

Haven’t received 4 packages

I lost 4 packages I didn’t receive them and it shows it’s delivered

Review a bid using ebay app

Hi i have no restrictions on my account as I have checked but i am unable to bid on anything using my eBay app. I have a hawawi P30 phone. I have the latest app and never had a problem before. I can bid using my laptop though. Any ideas as no one kno...

Shipping label used old, obsolete address

I just printed a shipping label, but it used an old, obsolete address that is no longer shown in my account settings as an active address. How do I make it print my current shipping address?

Unable to post a new listing

I enter all the information, but when I tap list now button, nothing happens.

Saved searches not maintaining newly listed toggle

Your saved searches broke by double reloading the saved search. When opening a saved seach shown to have new items, all items show. Not just the newly listed ones. This started a few days ago. So when you open a search with new items you will see you...

Android Mobile App

I can't bid in anything with the new update in the Mobile App. Any one know of a fix

Can’t find

Won’t show my recent purchase

Locked account

My account was locked and can’t buy anything

"Paid-Ship now" notification stuck on cancelled item

Mobile app shows shows an item that was cancelled as "paid - to ship" i have signed in/out, uninstalled/installed, changed settings, etc., and still there. It is fine on the desktop.Anyone know how to get rid of that notice? Thsnk you

Unable to Verify Identity and No Option to Upload Photo ID

I have been stuck trying to verify my identity for about a month now ever since I switched over to the new payment platform through eBay. I do not have the option to upload photo identification as I have entered and re-entered my personal information...