Mobile Apps
Need help or want to share feedback about the eBay Android and iOS mobile apps? This is the place to be.
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Forum Posts

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

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Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Account disappeared

I was asked to reset my password yesterday. I was having some trouble doing so. Now all of a sudden my account that I’ve had since 2013 is completely gone and I have a new account that I also don’t know the password for. So I am just wondering what h...

User avatar by Enthusiast
  • 81 Views
  • 2 replies
  • 0 helpful

Cannot get buyer protection from eBay

I have tackled this problem since receiving one item in mail. Supposedly the seller sent two small items in the same package. I have messaged him several times with no help from eBay. It pertains to 2 small wooden eggs. One white and one brown. I rec...

User avatar by Adventurer
  • 52 Views
  • 1 replies
  • 0 helpful

Not able to Order

Have been trying to make an order. I click buy now, nothing happens. Is there a problem?

User avatar by Enthusiast
  • 41 Views
  • 0 replies
  • 0 helpful

Time Away

I just had a buyer buy and pay for an item while my account is on time away mode. 3/22-3/27 It is suppose to not let buyers purchase during this time.

User avatar by Adventurer
  • 73 Views
  • 0 replies
  • 0 helpful

Return declined

I just bought a receiver and after I have the delivery, notice that I doesn’t what I need, I ask for the return and the seller refuse. I need to know why ? I don’t needed anymore

My polo Ralph Lauren

My polo Ralph Lauren I order isnt popping up I’m trying to track the package and I can’t find it on my ebay app

Account hold

I recently tried to post an item on eBay and it said my account was put on hold. I was wondering why and how to fix that. Thanks!

User avatar by Not applicable
  • 38 Views
  • 0 replies
  • 0 helpful

Returning

My package was excepted to return to a write down the sellers information on the package and just give it to the post office or do I have to pay for them to ship it with my own packaging how does this work