Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Seller Refunding Issues

I am an active seller on eBay and I have noticed a big issue with the return policy and the way it is handled. It seems like no matter how absurd a claim may be, if a buyer asks for a refund, they will get it almost 100% of the time. This has happene...

Not Showing Sold Search Matches

Is anyone else having problems with searching for sold listings? Several times I’ve searched for something and it said there were no exact matches but the similar matches are exactly what I searched for. I can’t see anything I’m obviously doing wrong...

Package not received

I need eBay to get involved in my case because I have not received my package I need that package.

Just a graphics & quality pro. Alerting Ebay to content TYPO in the help section "Gallery Plus"

Gallery PlusWith Gallery Plus, you listing's main image will show in search results with a larger picture. Gallery plus offers:A larger picture, up to 400 x 400 pixels, when you hover over the item in search results. Otherwise, your picture is shown ...

cannot connect eBay to my PayPal account to pay, even I have set it to be auto connect to PayPal

I cannot connect eBay to my PayPal account to pay. I have set it on eBay to be auto connect to PayPal earlier, but it doesn't work anymore, and when I tried to pay, it kept asking me to verify I am not a robot, but when I have verified, it gave me a ...

DM feature disabled?

Is there something wrong with the DM feature?

Invoices

When I list a item bit a scammer bought it it so I had to cancel it. It still adds to my invoice is this a problem they are going to fix

Seller will NOT cancel order

I placed a bid and later requested to cancel the bid. I’ve contacted the seller who immediately replied with ok. I just received an email from EBay to pay

Cannot connect to paypal

It cannot connect to my PayPal account to pay. I have set it to be auto connect, but it doesn't work, and kept asking me to verify I am not a robot, but when I have verified, it doesn't give me the right phone number (which I have changed/set in my P...

Not let me paid

Hi I am having problems to paid

Price of item

How do I change the price of an item I’m selling? It shows a closed lock.

Wrong address

The address on my account is not my address. I tried to change it to the correct address. It won’t let me . Please advise. I ordered something and it went to to the address on file, that is not my address. That’s how I found out.Thank you Jeanne Mous...