Mobile Apps
Need help or want to share feedback about the eBay Android and iOS mobile apps? This is the place to be.
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How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

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Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Resolved! Delivered Bug in Android App

Version updated 15th June 2022. Today I found to purchased items that showed as as delivered in the App when one had simply had notification that it had been posted. The other had had notification that it was being processed. Both immediately showed ...

Updated Community Guidelines

Hello Community, We want to make the Community a safe and enjoyable place for all to come participate and learn from one another. The Community team has recently updated the Community Guidelines. You can find them here. I'll keep this post up for unt...

User avatar by eBay Staff (Alumni)
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Updated Community Guidelines

Hello Community, We want to make the Community a safe and enjoyable place for all to come participate and learn from one another. The Community team has recently updated the Community Guidelines. You can find them here. I'll keep this post up for unt...

User avatar by eBay Staff (Alumni)
  • 159 Views
  • 0 replies
  • 0 helpful

Resolved! Mark shipped option

App won’t allow to mark as shipped. This is brutal considering you have to mark shipped timeline. FIX THIS!!

User avatar by Rising Star
  • 492 Views
  • 6 replies
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Marking shipped

Newest update will not allow me to mark a sold item as shipped. Any reason why? Thanks for any help.

Contacting Seller

I am trying to contact the seller of an item I already paid for, but was a pre-order item set to ship in July. Whenever I attempt to send a message to the seller I get an error message that says 'Failure to add member message'. I have contacted anoth...

Seriously Ebay another photo not uploading issue glitch!

Once again photos not uploading on the mobile app. I set my schedule to list, have my items scanned and then nothing!! Again, I have uninstalled the app, waited patiently for the photos to load only to get nowhere. This is so discouraging, time consu...

Payment functionality on app

Hi Payment functionality is not working on the app get as far as biometric log in then flashes up error message run into problem try again later been like it for over a week, can you look into this issue please. Thanks &RgdsMick

Coupons

I mistakenly made my first coupon which I wanted only to go to a repeat buyer and it has now been applied to all the items I am selling offering 20% off till 7/17. Can anyone help me delete it or at least change the end date to tomorrow? Help!!

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