Mobile Apps
Need help or want to share feedback about the eBay Android and iOS mobile apps? This is the place to be.
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Forum Posts

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

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Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Phone App Issue!

Up until Yesterday I was able to search my store via the phone app, But suddenly there is no search bar, Anyone else having this issue??

User avatar by Rockstar
  • 167 Views
  • 11 replies
  • 0 helpful

Saved Searches

The saved search function is no longer working properly on my iPhone app. When I select a saved search all items are shown not just the recently listed and the blue saved icon is not showing. If I change the ‘sort’ the icon turns blue. This has only ...

"We're sorry, there was an error"

I have a couple of drafts that keep getting this message, even when I redo them. Then I will list something else and it goes thru. I work solely off my Android device. Any suggestions?

My ipad

My iPad consistently refuses to download the eBay app

User avatar by Explorer
  • 69 Views
  • 1 replies
  • 0 helpful

Wrong PayPal account accessed for payment

Ebay accessed a different PayPal account than he one I authorized eBay to use. And the password for that account wasn’t even asked for. Money was drawn from an account I manage to accept donations for a non-profit. Please fix it. total $47.45. Order ...

User avatar by Explorer
  • 241 Views
  • 1 replies
  • 0 helpful

Back button on active listing shows menu instead

In the eBay app on Android, in Selling, view an active listing. When you tap the back arrow at top left the app menu is displayed instead of going back to the list of active items. I have to use the Android back button to get back.For sold items the ...

Welcome to the Mobile App board

Hey everyone! We have combined the Android and iOS app boards into the Mobile App board for readability and convenience. Please continue posting your concerns for both devices here. *** Please include which device type you're using (iOS or Android) w...

Urgent. App not showing condition summary!

The android app no longer shows the content of the "condition summary" aka "seller's notes". Screen print attached. The only time words are shown in the description section without clicking to the "see full desccription" is if the seller's entire des...

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