how do you switch back to the old message format?

[fioria0]

I cant CHANGE THE EBAY MESSAGES, it JUST PUT ME BACK INTO THE NEW MESSAGE SYSTEM WHAT DO I DO?? how do you switch back to the old message format?

this is so annoying it wont let me change it......????

[transamcc]

To me the NEW format is completely WORTHLESS on a real computer, which is all that I use. Computer display screens do not 'swipe" like smartphones!!!!! To select a message to read, I must zoom out (reduce text size) to 50 percent to even choose which message to see or manipulate.  To send eBay a complaint about the feature, I have to go down to 30% screen text size to see and click the SEND button on my complaint. They screwed up on that one big time. Guess they don't want buyers here now to do any research, just to buy blindly

[quicksilverdiecast]

Does there need to another issue other than NOT LIKING IT...no, why because sellers get into a routine at doing thing and expect thing that work to stay stable, when things change it screws up the whole routine costing you both time and money to figure out, and HOPE you do correctly...now I used to be able to keep track of incoming emails by the number ebay posts as new, which I stay on top of so it always would go back to zero once all questions were answered, if more comes in the counter ticks up that number of new messages...so a few days ago my counter was at zero, then suddenly my counter has 1244 "NEW" messages!!!!! **bleep**! Ebay better send someone over here and start answering all those "1200+" message because I am not going to do it!!!! That is ONE reason I do not like it and will pay very little attention to it and when a problem arises I will simply send on to ebay to figure out and fix....been on here for 30years and it get dumber and dumber by the month....

[asset_liquidators]

eBays motto is "If it ain't broke... give us a minute"

[driglaz]

Just spoke with support, they claim it will be 72 hours before the option appears to switch back.  but right now ebay switched it without giving the option to switch back..   what a mess from ebay.

[driglaz]

support says otherwise 

[driglaz]

call support

[xcomic2]

And, "We're not happy till you're not happy."

[stainlessenginecovers]

Click the 'message' round blue button on top right after being in 'my ebay' or 'seller hub'. It reverts back. 

[asset_liquidators]

What round blue button are you referring to? There are only oval buttons and they just take you to the messages in the new screwed up system.

[campanaelia]

Why are messages I sent in my inbox? I never received a reply yet, but there they are.

[ihave2manycars]

It will do no good to call ebay. For the 3rd party group they use for customer service, they will just say yes to get you off the phone, and get their metrics up. Sorry

[ihave2manycars]

That would be correct

[shabandchic]

The new format is terrible, very non user friendly ! I did phone eBay and complained.

I'm wondering if it has to do with AI tech compatibility with eBay's software, since AI is taking over BIG time therefore there's going to be more changes, get ready for 😞

[ed8108]

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@fioria0 wrote:

 how do you switch back to the old message format?

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ebay unburdened by what has been

Ebay is moving forward, & will likely be bringing  more unneeded improvements & challenges to you in the near future

[carylyle]

So frustrating, it won't let me respond with an offer when someone has asked for a lower price. I have tried to go back to the old system but can't figure out how and no one seems to have an answer. Why fix what isn't broken.