Vehicle Headlight

[cindvar0]

I purchased a vehicle headlight, March of this year. It has been working great until this morning. I can’t seem to get a hold of the seller (headlights depot) so I can discuss this or any contact at eBay to discuss this issue. Can someone please advise me? 

[simba6]

eBay return policy is for 30 days from delivery.  There is no warranty on most items sold here.  The company that made it would have to honor and warranty there was.  Often it's a no name company in China, good luck with that.

If you paid by credit card, contact your card company.

[stainlessenginecovers]

Being 6 months ago (March); doubtful your credit card company will do much of anything either. Best to look for another headlight. 

[kathiec · Accepted solution]

If the item worked when it was received eBay wouldn't have considered it not as described even if you were within the window to open a Money Back Guarantee case. Both eBay and most credit cards will consider it a warranty issue. However many credit cards do offer varying types of warranty protection for items purchased with the card. Your best bet would be to see if your card offers that kind of protection.

[reallynicestamps]

Warranties are offered by the manufacturer, although B&M stores often handle the paperwork for their customers.

Most manufacturers will only honour warranties if the item is purchased from an authorized dealer,which is why auto parts are best purchases from an auto parts store. There are some actual stores on eBay, but many sellers are liquidating for insurance companies or deadstock from dealers.

Most manufacturers are wary of self-installed parts, and buying online is an indication that the complainant did their own installation.

[kensgiftshop]

There's no guarantee how long an item will last, just that you receive it in the condition the seller stated.

If it was from China, lucky it lasted this long.

[tinsoldierunderground]

Whatever you decide to do here, you'll need to do it outside of ebay.  As everyone else has stated, the 30 day window of ebay protection is LONG gone.  Unless this seller is an authorized dealer for this particular headlight, I can't imagine them doing anything to help.  As @kathiec noted, you may have recourse through your CC company if that's how you paid.  CC policies and protections can vary considerably from card to card.

[aproudparent2010]

You had 30 days with eBay which is long over and since September is almost over and you purchased this in March then your 6 months with credit card is most likely over too.

[bennotbill]

They have an odd headlight guarantee of ten million miles. I'm betting they may cover the headlight but not the bulb. Many of their headlights seem to come without bulbs which has resulted in more than a few complaints.