Someone inside of eBay is using my account without my permission. Check your accounts!

[25kenwood]

     My recently viewed items suddenly had a bunch of sex dolls, and other strange items, which I had never looked at. I looked at my account logins, and it shows logins at 2 and 3AM, when myself and my husband (the only ones in my house) are sleeping. The logins show both the device and location as being 'not available.' I change my password immediately, and turn on 2-factor authentication, where I get a text with a code to be able to login. NO ONE has access to my new login. The next night the exact same thing happened again. I had not gone anywhere, and use only my laptop for logging in.

     I call eBay. The agent says tells me that they see no one logging into my account at 2 and 3AM. They say that the sex dolls, etc. showing in my 'recently viewed' items is a bug, and they will put me on the list of users affected. I had contacted eBay recently for assistance, and this issue started right after I did. Their employees obviously have access to my account, and seem to be staying logged into it after I contact them, and using it for their own means. When I called eBay this morning, the service agent's log in to look at my account looked EXACTLY THE SAME as the previous logins at 2 and 3AM: device and location 'not available'.

     Check your recently viewed items (on eBay's front page), and contact eBay if there is something there which you don't recognize. They have a major security risk here. They do not seem willing to admit it. Definitely not 'a bug'.

     I hope this can be escalated past the agent who I talked to.

[25kenwood]

     So someone hacked my private network, as well as my Linux OS laptop, just so they could get onto my eBay account and browse diaper bags and baby formula at 3AM? And they did all this without leaving a trace on my network (which use cannot be hidden), or my computer logs?

     If my computer and network both were somehow hacked, there are plenty of other (profitable) things the culprit could be focusing on besides browsing eBay. I have checked all of my other accounts: no unaccounted for logins.

[downunder-61]

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Removed post - question I had was answered up thread, sorry.

[maxine*j]

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@25kenwood wrote:

...  When I told the agent about the 'recently viewed' items issue, they said it was a known problem, and did not seem at all surprised.

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I hate to tell you this, but the agent just told you what you wanted to hear to make you feel good and go away.  They have no training and no authority, and if anything is even slightly off the scripts they're provided, they just nod and agree and get you off the phone so they can take the next call to make their quota and get their low pay.

Once you have done everything you can do on your own behalf to make absolutely sure you don't have a keylogger or other malware on your own system, contact eBay for Business through Facebook to get someone who has some knowledge and authority and who will also provide a transcript of the call.

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[albertabrightalberta]

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@25kenwood wrote:

  Nowhere did I claim that someone was trying to profit off of my account. If I had to guess, I would say it is bored call center employees in whichever low-wage country the center is located in.

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The reason accounts get hacked is so the scammers can use your account to "profit." 

No one - not "call center employees in whichever low-wage country the center is located in" and even underaged children - need to log in to your account or anyone else's account to browse, whether it's to look at sex doll, fetish items or even shoes. 

In fact, one doesn't even need an account to search ebay! 

Your assumptions are wrong.

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[house*of*paws]

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@albertabrightalberta wrote:

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@25kenwood wrote:

  Nowhere did I claim that someone was trying to profit off of my account. If I had to guess, I would say it is bored call center employees in whichever low-wage country the center is located in.

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The reason accounts get hacked is so the scammers can use your account to "profit." 

No one - not "call center employees in whichever low-wage country the center is located in" and even underaged children - need to log in to your account or anyone else's account to browse, whether it's to look at sex doll, fetish items or even shoes. 

In fact, one doesn't even need an account to search ebay! 

Your assumptions are wrong.

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Exactly.  Nobody needs to be signed into an account to browse eBay.  It's all there for the browsing. 

There's no longer an 'Adults Only' category that we need to sign up to view ... so even sex toys can be viewed without an account.

[rseuqinh · Accepted solution]

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@25kenwood wrote:

I had contacted eBay recently for assistance, and this issue started right after I did. 

Their employees obviously have access to my account, and seem to be staying logged into it after I contact them, and using it for their own means. 

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What everyone including the blue missed/misstates is that online customer service everywhere

-- assumes their customer's account credentials

-- and is directly logged in without a password

-- as their browser is on the internal network.

The no-password login is logged as a no location/no device login because it's from the internal network, but a login nonetheless with a date and time.

This is how the rep can retry the steps which the buyer/seller says don't work for example, or see their error pop-ups. But if the rep forgets to log out or close the browser, then continues to browse eBay in between calls, eBay

1. tracks those interests and sends marketing emails, and

2. records them as recently-viewed items.

Those emails and lists of recent views is not a glitch: The glitch is not forcing the rep to clear all cookies (which continue to track the buyer/seller when the browser is re-opened; incognito/private would toss cookies) and close their browser.

[powell-memorabilia]

In all seriousness, might these searches be from your husband?  No one needs your account information to browse items.  The simplest explanation is often the right one - no need to thread the needle on an elaborate call center plot.  

[25kenwood]

That is exactly what I am insinuating. Thank you for being the person who seems to understand this situation.

[25kenwood]

Quite obviously not. He has three computers of his own, and his own eBay account. He has no need to use my account, nor my laptop. Sex dolls, dental machines, diaper bags, and baby formula are all available to him on his own devices. I would not be posting here otherwise.

See the post above from ra876999 for what may be a clearer description of what I am insinuating is happening here.

[25kenwood]

Can you please look into this issue spelled out in the solution highlighted above,  devon@ebay

[25kenwood]

I am STILL getting this use on my account almost every night, devon@ebay

[maxine*j]

Forgive the duplication if this has already been suggested, but have you reported this at the eBay Security Center:

https://pages.ebay.com/securitycenter/index.html

You might also try the Technical Issues board, just in case a similar experience rings a bell with someone:

https://community.ebay.com/t5/Report-eBay-Technical-Issues/bd-p/technicalissues-db

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[25kenwood]

Thank you!

I have posted the information on the technical issues page.

The 'security center' page only takes one down the standard 'customer service' rabbit hole.

[urban_picker]

With all the sellers I talk to, you are not the only one this is happening to. A lot of sellers are seeing items show up that they did not look at. My first though being there are a million things messed up about the site that it's just another glitch but I don't know for sure.

[asturia_20]

Hello,

Before I post this, I want to say that EBAY agents have never done anything like that to me.

However, it did happen to me this past weekend with a HUGE merchandiser. When I mean huge, I mean probably 75% of Americans have gone there..

I had an incident where I had to call the merchandisers 1-800 number. Something very simple. I spoke to an agent who was not only half asleep but put me on hold for 15 minutes (without checking up on me) and when she came back was not paying attention to the information I just provided her... As if she was making up information as she went along. Well, I asked to speak to her supervisor and again a long wait time until you heard me on the other phone and she hung up.. MINUTES LATER, THERE WERE 3 SEX TOYS PURCHASED IN MY ACCOUNT that I did not order. There were other stuff in my cart like tired THAT I never put there or looked at.. Weird thing is I never got a receipt for the sex toys in my email.. Which leads me to believe it was someone in that merchandiser's call center or security team to be able to do this. I felt like the sex toys were retalliation against me for not putting up for less than professional behavior. 

Ebay has never done anything like to me, NOR HAVE I HEARD OF THEM DOING THIS, but I do think it's possible that someone from the inside at these merchandisers CAN IN FACT put stuff in your cart and checkout and look around on your account...