My $40.00 item was not delivered to my address, and my address was not on the label per Federal Express. Per fed ex: "Wasn't able to match that street number with the one from the tracking label".
The seller did not respond to my inquiry text, in telling them the item wasn't received and must have gone to the wrong address. The seller shipped the item to the wrong address and I dd not receive the item.
Ebay is not correct in their decision to not refund me, as I provided the image (from fed ex) that is NOT my front door and the tracking info that says: "The address is not the one in their system."
I paid for the item and never received it. Fed Ex States That My ADDRESS is not in their system for this package. And Ebay said the case was closed because the seller told them that they provided tracking info that had my address. They are clearly lying, as fed ex, the shipper, said otherwise.
Upon opening a case, with Ebay:
Ebay said "After reviewing all the details of this case, we determined you won't receive a refund. We're sorry you had a problem with your purchase. However, the seller provided tracking information that shows the item was delivered to your address." How can they say that it was delivered to my address if the address wasn't my address, on the tracking info and label, and the image of the front door was not my door?
What's going on with ebay lately? Why are they letting sellers get away with fraud and take your money? You can't contact a live agent anymore, by phone or chat, because they just keep putting you in a loop of "this item was already delivered, or this case/item issue was already closed." They've really gone down the tubes. No support for customers. Poor business practice.
