@d-k_treasures wrote:
@castlemagicmemories wrote:
@garmentvarmint2004 wrote:
CASTLE..
This buyer has definetly NOT BEEN MADE WHOLE. He is now stuck with a useles lamp that is only one of a pair.
This seller screwed up in the first place---by packing his shipment poorly. So that one of the lamps was broken. That was his was his mistake--not the buyer's. Because thiis happened--he should be feelling embarrassed---and he should be wiling to make sure that this buyer is not inconvenienced any further. Instead he refuses to send a replacement--and is trying to force this buyer into now paying DOUBLE the price to obtain the matching lamp that he needs--and that he should have received in the from the start. Buyer paid for a pair of lamps, but was sent only one that was not broken.
To me this issue is all about ethics.
This seller shoud do whatever necessary to give the buyer what he ordered.
Hi garmentvarmint:
He is not stuck with a useless lamp as he can request to return that lamp as not as described and get the money for that lamp back, and start all over finding the lamps that he wants.
He is NOT stuck with it.
The OP has not detailed how the lamps were packed so you are assuming this is on the seller. Sometimes the most well packed items can turn up broken, due to carrier issues. Surely you have heard of that.
I've been in situations on ebay where I received the wrong thing, and received my money back when I opened a dispute and sent the item back. Would I have liked them to send the right item? Yes. Did they have to do so? No, that can be cost prohibitive for many smaller sellers here that are not Macy's. I understood, and ordered it from another seller. In this situation, the seller had posted a wrong picture with the listing, and said it was a manufacturer issue. The listing is still running with the picture of the item I returned when originally it had a stock picture that was similiar but not the same.
The seller can opt to correct this by sending another lamp so the OP has a matching set, or they can simply refund half the money. They may not wish to send this buyer another lamp.
So ethics are satisfied~buyer is not out any money for the broken lamp and can return the unbroken one, at the seller's expense, so be made completely whole if that is what they wish.
As I said earlier, buyer is made whole, just not made whole the way she wanted to be made whole.
How can they file SNAD when the one lamp is good? Like I said, they didn't buy a pair - they bought 2 separate lamps. And they receved the money back for the broken one.
I stand corrected, that did come out later when another poster, not the OP, revealed that they bought two separate lamps and not a pair. That poster pointed out that that was a big difference.
If the seller offers returns, buyer can return for any reason, but sadly would have to pay return shipping.
Or buyer can keep the one good lamp, and buy a matching one from another seller. Or this seller. I know they raised the price, but price may be competitive with other listings. I don't know. In that case, just figure you got a super deal on one, and average the two prices together if it makes you feel better. Think of it as missing a sale at a B & M for something you needed, you either wait for another sale, buy elsewhere, or just buy it then.
Possibly the OP could return the one lamp on grounds of SNAD because they bought two, intending for them to be a pair, but I am not sure about that. Buyer may still be required to return the good lamp, but seller would be required to pay for return shipping.
Just some thoughts. I don't want to see the OP stuck, either.
