Method to actually escalate a case/to a supervisor?

[sfq76]

Wonder if anyone has been successful in escalating to a supervisor? I chatted with a rep, escalated to the supervisor, then requested to escalate above them (because they clearly didn't know what they were talking about) and the 'supervisor' disconnected the chat. I'm wondering if there's a reliable method to contact a real supervisor at least 2 levels above your basic phone rep.

I'm dealing with a feedback customer service failure, and now a customer service failure related to my attempts to remedy the case failure, so I need to move past the frontline reps.

[buyselljack2016]

Give us a link to that "shipping policy violation".

[redmodelt]

Sellers cannot change the shown shipping price after the sale, about the only way they could, would be to take the sale off eBay. 

We don't know what you bought or what price it was, but maybe you are adding in the sales tax? 

[sfq76]

Incorrect. Seller can "Only include shipping charges that are actually incurred and are related to the cost of shipping and handling the items being delivered". Seller in this case shipped with a different shipping method than was shown on the listing (listed with priority I believe and shipped with media) and didn't refund the difference. To apply handling costs requires listing the handling amount in the tool at listing, which wouldn't apply in this case.

[sfq76]

Shipping is just postage per the shipping policy, unless the additional items you mentioned are included as a handling cost in the listing.

[sfq76]

The policy does state that only exact posted can be charged. Seller can "Only include shipping charges that are actually incurred and are related to the cost of shipping and handling the items being delivered". Seller in this case shipped with a different shipping method than was shown on the listing (listed with priority I believe and shipped with media) and didn't refund the difference. To apply handling costs requires listing the handling amount in the tool at listing, which didn't happen in this case.

[sfq76]

In this case seller listed a shipping method with one cost (priority I believe) and shipped with a different method (media). As the shipping policy only allows exact postage to be charged (plus handling costs if those costs are added to the listing at the time the item is listed) then the difference must be refunded to comply with ebay policy.

[sfq76]

Yes, the shipping was listed as 27.90 (with no handling costs). But the item when shipped was sent with a lower shipping tier (media instead of priority I believe). So, the seller should have refunded the difference to comply with the shipping policy.

[sfq76]

"Only include shipping charges that are actually incurred and are related to the cost of shipping and handling the items being delivered" is the policy that was broken.

[sfq76]

Seller listed one shipping method (at the 27.90) but shipped media instead (at the 13.41) and by policy should have refunded the overcharged amount.

[up_4_reasonable_offers]

this was edited cause it was not meant for Ken but the back stabbin co-worker thriftincrap

[up_4_reasonable_offers]

Hey Ken I am sure you know that was meant for the rock star who wants to stab her co-worker in the back. I will try to remove it...just started up here in this comment area.