I had a volume pricing discount "Buy 2 get 5% off; Buy 3 get 10% off;
Buy 4 get 15% off" on the majority of my listings (book lots with free
shipping). When those listings last renewed the system stripped that
promotion from most of those listings. N...
Wonder if anyone has been successful in escalating to a supervisor? I
chatted with a rep, escalated to the supervisor, then requested to
escalate above them (because they clearly didn't know what they were
talking about) and the 'supervisor' disconne...
"Only include shipping charges that are actually incurred and are
related to the cost of shipping and handling the items being delivered"
is the policy that was broken.
Yes, the shipping was listed as 27.90 (with no handling costs). But the
item when shipped was sent with a lower shipping tier (media instead of
priority I believe). So, the seller should have refunded the difference
to comply with the shipping policy...
In this case seller listed a shipping method with one cost (priority I
believe) and shipped with a different method (media). As the shipping
policy only allows exact postage to be charged (plus handling costs if
those costs are added to the listing a...
The policy does state that only exact posted can be charged. Seller can
"Only include shipping charges that are actually incurred and are
related to the cost of shipping and handling the items being delivered".
Seller in this case shipped with a diff...
