eBay

sfq76 · ‎07-15-2023

Wonder if anyone has been successful in escalating to a supervisor? I chatted with a rep, escalated to the supervisor, then requested to escalate above them (because they clearly didn't know what they were talking about) and the 'supervisor' disconnected the chat. I'm wondering if there's a reliable method to contact a real supervisor at least 2 levels above your basic phone rep.

I'm dealing with a feedback customer service failure, and now a customer service failure related to my attempts to remedy the case failure, so I need to move past the frontline reps.

mtgraves7984 · ‎07-15-2023

@sfq76

Your feedback all looks fine. What kind of an issue are you having with feedback? Maybe we can help...

ebooksdiva · ‎07-15-2023

There’s none that I know of. But if you post your issue here then possibly you could get the help you need. There are many experienced buyers and sellers here who can help. Otherwise you can try direct messaging a CS rep on Facebook via eBay for Business.

slyders_finds · ‎07-15-2023

The only way to get a US Rep that works off common sense rather than reading a script in slow motion is to be a big seller/youtube personality. They are given Ebay Conceige Services and can usually get a rep on the phone in 3-5 minutes. Lemmings like us, we get an rubberstamping bot unfortunately.

kathiec · ‎07-15-2023

EBay customer service is outsourced offshore. Like most outsourced CS, when you ask for a supervisor they usually transfer you to another first-line rep. And they all work off scripts, so they're not going to know how to solve an issue not in the scripts. If you'll post more about your issue we may be able to suggest a better solution.

dubsteesllc · ‎07-15-2023

The same exact thing happened to me. After the disconnect, I "chatted" back in and asked for a United States-based Agent and mentioned "legal". They were much more helpful then.

sfq76 · ‎07-21-2023

Mine is fine - I'm trying to leave a negative for a seller that overcharged me for shipping. Package as arrived (using size, weight, and method through the ebay shipping calculator) was $13.41, but the seller charged $27.90, so 100% upcharge from actual shipping. I reported the shipping policy violation, but wanted to leave the neg too to warn other buyers. But any neg I leave gets removed.

sfq76 · ‎07-21-2023

Thanks! I've given the FB route a try.

kensgiftshop · ‎07-21-2023

@sfq76 wrote:
Mine is fine - I'm trying to leave a negative for a seller that overcharged me for shipping. Package as arrived (using size, weight, and method through the ebay shipping calculator) was $13.41, but the seller charged $27.90, so 100% upcharge from actual shipping. I reported the shipping policy violation, but wanted to leave the neg too to warn other buyers. But any neg I leave gets removed.

Seller can charge what they want for shipping.

$27.90 was shown to you and you agreed to pay it, so there's nothing to report.

Have a great day.

ebooksdiva · ‎07-21-2023

I’m sorry, if you didn’t like the cost of shipping then why did you buy?

Shipping is not just postage, it also includes time spent packing your widget, gas to take it to the PO, time spent standing in line at the PO, packing materials, paper for the label, ink to print the label. All these are part of handling fees that sellers can add into the cost of shipping.

gone.c-33 · ‎07-21-2023

@sfq76 wrote:
Mine is fine - I'm trying to leave a negative for a seller that overcharged me for shipping. Package as arrived (using size, weight, and method through the ebay shipping calculator) was $13.41, but the seller charged $27.90, so 100% upcharge from actual shipping. I reported the shipping policy violation, but wanted to leave the neg too to warn other buyers. But any neg I leave gets removed.

If you left a negative feedback and it has been removed, it cannot be reinstated. No amount of calling will change that.

That being said, there is no policy that says that only exact postage can be charged as shipping and handling,

fab_finds4u · ‎07-21-2023

Escalate a case?

What case did you open?

Do you mean how to talk to a supervisor?

If you can't leave negative feedback then the seller must be TRS offering free returns. Or you're trying to leave it too soon. eBay wants you to work it out before leaving feedback.

As stated, shipping isn't just actual postage thus it's called shipping & handling. Some sellers build the related handling charges into the item cost and charge only actual postage. Some put it in shipping (where it belongs).

Something else to think about is is some sellers charge everyone the same shipping cost and it's a cost that covers the shipping no matter where you live because they don't go in the hole on shipping. If you live near the seller then shipping isn't going to be a good deal.

The bottom line is shipping was shown before you bid and bidding means you agree to the terms, including shipping. You shouldn't agree and win and pay and then later say you don't agree.

mtgraves7984 · ‎07-21-2023

@sfq76 wrote:
Mine is fine - I'm trying to leave a negative for a seller that overcharged me for shipping. Package as arrived (using size, weight, and method through the ebay shipping calculator) was $13.41, but the seller charged $27.90, so 100% upcharge from actual shipping. I reported the shipping policy violation, but wanted to leave the neg too to warn other buyers. But any neg I leave gets removed.

@sfq76

Got it. Was the shipping cost in the listing shown as $27.90? (You can post the item number here, if you want to.) Actually, the s&h cost in the listing includes time and materials' cost to the seller. If you bought it, you approved that.

fashunu4eeuh · ‎07-21-2023

@sfq76 wrote:
Mine is fine - I'm trying to leave a negative for a seller that overcharged me for shipping. Package as arrived (using size, weight, and method through the ebay shipping calculator) was $13.41, but the seller charged $27.90, so 100% upcharge from actual shipping. I reported the shipping policy violation, but wanted to leave the neg too to warn other buyers. But any neg I leave gets removed.

Hi below is the Shipping policy link. Were any of its tenets broken? Which one(s)?

https://www.ebay.com/help/policies/default/shipping-policy?id=5035