Cancelling a transaction ( Buying) within an hour.

[anees01]

• On the 27 Oct I bought two items from two different sellers. and Paid with a credit card.
• Within minutes I realized that I can buy one of the items for 1/4 the price from a local shop so I cancelled that Item. I received " Got it - you want to Cancel an order " email from Ebay.
• The seller after two days sent me an email, asking if "Are you sure you want to cancel the order" again after two days and then a notification  ( On the 30th Oct )that the item was shipped. Frankly I don't check my Ebay emails and Once I cancelled with the hour I didn't  think I needed to follow up.
• Ebay Article on "Cancel an order" Clearly states that you can Cancel an order with an hour. Since its a Ebay article , I presumed ( not so sure anymore ) its part of Ebay Policy and protection. When Talking to Ebay associates  I was given the impression that even with this article its upto the seller to cancel it ( Ebay article says if the seller hasn't shipped it ).

I understand that I can:

• Do a chargeback but the issue is how would I do that without affecting the other seller too?
• I can do a return , but then I am liable for shipping article back to China which would be like $20 and I would still be out the shipping fees the seller charged.

First , Is my understanding incorrect that its ( Cancelling the order within 1 hour ) part of Ebay and Ebay should be responsible for enforcing this policy?

What other options might I have?

[myboardid]

You can request a cancellation within an hour but the seller does NOT have to accept it.  Obviously this seller didn't accept it.  Those are the eBay rules, there is no policy that forces a seller to accept a cancellation. 

You can do a chargeback for just the one item, but frankly, that would be wrong.  You are obligated to this purchase.  You should have done your homework before hitting the buy button. 

You have no grounds to do a return as long as the item arrives on time and in the condition it is supposed to be in.  Don't be a liar.

[2015mhfashions]

Cancellations are a request only and a seller is under no obligation to accept, you must also realize that Paypal recently changed their policy and a seller accepting your request is not now refunded the Paypal fees from the transaction through no fault of theirs.

Not knowing the cost of the item purchased and it being an international sale the fees could be quite a bit of change.

[myangelandmyprincess]

From the link you provided.  It says you can “request”. You are incorrect in thinking it was anything more than just that.  The seller has to approve the cancellation 

[northernlightsofoz]

"Ebay Article on "Cancel an order" Clearly states that you CAN Cancel an order with an hour." From the link you put in your OP' the first line states on cancelling an order per. eBay, "You can REQUEST to cancel an order within an hour of your purchase".
I'm soooo happy that I quit selling here last year.

[7606dennis]

The others are correct, you can request to cancel the order within one hour, but the seller is not required to honor that request.  Of course, many buyers request to cancel orders long after the one hour time limit, these are actually not allowed but some sellers do honor such requests.

Technically, if the item is being sold at auction and you have placed a bid and won, to request a cancellation may put you in legal jeopardy under some state's auction laws but I really doubt if it would be economically feasible for the seller to sue you in most cases. 

[anees01]

To clarify to all, it was not a auction.

It was a Buyitnow for a multiple item listing.

To be Honest , most of you seem to think its a request.  For me its unreasonable, The buyer is basically forcing me to buy it. A cool-off period is standard practice and I was under the impression that this was ebay's version of it.

This is prolly why Ebay is dying.

We'll send your request to the seller and ask them to confirm that they haven't sent the item yet. We'll then send a confirmation of cancellation to your registered email address, as well as to your

The above steps listed were in my opinion supporting my viewpoint as they only require the seller to confirm if the shipment has been dispatched. it doesnt state approval of the seller as required.

[myboardid]

There is a cooling off period for real estate, in some places for cars, in some places for items sold by door-to-door salesmen who make a pitch to convince you to buy.  There is no cooling off period for ebay purchases.  You are told when hitting the Buy It Now button that you are making a commitment to purchase. 

You have a right to your viewpoint, but you are intentionally misinterpreting the rules and it is totally accurate that the seller doesn't have to accept a cancellation or a return. 

Again, do not be dishonest and make a false claim to the seller.  We all make mistakes, be an adult and take responsibility for your actions. 

[u_cant_take_it_with_u]

Had you done all of your price researching BEFORE- hand, you would have saved yourself, and your seller, a lot of grief... Just FYI😒

[1tuna]

I think the reason that ebay has so many problems are the attitudes of the buyers

I have never bought somethig from China and its easy to avoid doing so

the OP got something from them and decided to do the ebay thing,cancel it because it was a bad purchase from the beginning

if you can buy something for 1/4 of the price you should have done just that

ordering from china and wanting to cancel after paying is what is wrong with todays buyers

everyone feels entitled to special treatment on ebay,its sad that only the buyers get it

[*madison]

Ebay Article on "Cancel an order" Clearly states that you can Cancel an order with an hour.

------------------------------------------------------

It clearly states you can "request" to cancel an order.

If buyers could cancel an order without the sellers agreement, ebay sellers would be inundated with time wasters..

[woodland_gnome]

The rule is that a buyer can INITIATE a Transaction Cancellation case within 1 hour of the transaction (after that only the seller can do so) if the item is not marked "shipped" and the seller can reject that cancellation within 3 days (either clicking the appropriate link or by shipping it), or accept it, or let it go through by taking no action.

Unfortunately eBay management prioritizes simplicity and brevity over accuracy, and Help Page writers tend to oversimplify rather than 'do nuance'.

[anees01]

Unfortunately I have seen many Giant corporations go into the gutter just because of that attitude. Ebay exists because of buyers,  not because of vendors.

This sort of attitude when creeps in that the vendors are the ones you have to appease and not the consumers. I can assure you that corporate entity is on its last legs. Sure you should treat your vendors well, but its the consumers you should aim to please.  Biggest example of this is apple. While others sought to appease the carriers who sell their phones( on many occasions bent over backwards to accomodate the carriers request for features which benefitted the carriers ), Apple gave them the finger. result , all the other manufacturers died , yet apple still is there.

This opinion of mine exists outside of this specific scenario we are discussing.

[7606dennis]

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@myboardid wrote:

There is a cooling off period for real estate, in some places for cars, in some places for items sold by door-to-door salesmen who make a pitch to convince you to buy.  There is no cooling off period for ebay purchases.  You are told when hitting the Buy It Now button that you are making a commitment to purchase. 

You have a right to your viewpoint, but you are intentionally misinterpreting the rules and it is totally accurate that the seller doesn't have to accept a cancellation or a return. 

Again, do not be dishonest and make a false claim to the seller.  We all make mistakes, be an adult and take responsibility for your actions. 

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There are also many states that have a three day cooling off period for sales made in which the sales representative comes to your home to make the sale.  However, these laws do not usually apply when the buyer visits the seller's place of business, in this case their listing on the eBay web site, to make the purchase.

Of course, different laws apply to auctions and it is best to check with one's state regulating authority for the exact rules of your particular state.

[7606dennis]

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@anees01 wrote:

Unfortunately I have seen many Giant corporations go into the gutter just because of that attitude. Ebay exists because of buyers,  not because of vendors.

This sort of attitude when creeps in that the vendors are the ones you have to appease and not the consumers. I can assure you that corporate entity is on its last legs. Sure you should treat your vendors well, but its the consumers you should aim to please.  Biggest example of this is apple. While others sought to appease the carriers who sell their phones( on many occasions bent over backwards to accomodate the carriers request for features which benefitted the carriers ), Apple gave them the finger. result , all the other manufacturers died , yet apple still is there.

This opinion of mine exists outside of this specific scenario we are discussing.

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Actually, eBay being a marketplace provider where multiple vendors set up shop to seller their goods, eBay's customers are actually the vendors that rent the space on the site to set up their shops.  This is similar to the owner of a mall, shopping center or flea market that rents space to businesses.  While attracting retail shoppers is an important part of the reason these businesses rent this space, it is not the all important one.  Without vendors setting up shop in these places, there is nothing to attract shoppers so it is pretty much a symbiotic relationship.