eBay

I purchased a razor from a seller back in November of 2020.  It still hasn't arrived.  The tracking no longer is available.  I've contacted the seller multiple times about it, and the seller simply tells me to "be patient."  When I try to get ebay to step in, it only displays the items I've bought in 2021 to choose from.  There's no option with the purchase item details to select,  "Ask ebay to step in."       What recourse do I have?   ... View more

Can you opt out of "managed sellers payout and resume paypal only? ... View more

I am new to selling and I just got this message from my first customer. I did not cancel anything. What do I do. Here is his message. "I sent you my address on one of your items and you canceled it because you said there was an address problem I’ve got five more bids on some of your stuff are you gonna cancel every one of them? It’s the same address I’ve been using for over 10 years with eBay"   What is the Customer Service number for eBay? ... View more

We found a camper listed on facebook market place. The details were to contact the owner by email. We did and when we said we were interested, the owner said eBay was handling the transaction. We got a email from Ebay saying we had to pay for this camper by Ebay gift cards. We are just not sure that is how ebay works. Anything I have purchased through ebay, was done by paypal. I cannot find the order number that was given to us on the Ebay website. Is this legit, to pay by Ebay gift cards? ... View more

I sold an item. I mailed said item. The buyer was very happy. I received my payment from eBay. However I did not receive payment for my shipping charges. Have I not done something I was supposed to? ... View more

Hello. I purchased an item last week. Seller posted a UPS tracking number. I first noticed it was coming from a different city than what was shown on the listing. No big deal? Sure. I am also a UPS My Choice member which alerts me when I have an incoming package. Nothing from UPS saying this package is coming. The problem? The tracking number says it's supposed to be delivered to my city. Which means I won't be able to dispute it with eBay. This is a $180 purchase. Nothing to sneeze at. Also, the stats on the UPS tracking says the package is 5.5 lbs. I bought a tiny CPU that Amazon says weighs 1.6 ounces.   I go check the sellers feedback, the most recent one(from AFTER I made my purchase) says the tracking number they were provided was FAKE! Oh no!   Can I do anything while the package is en route to whatever address its being sent to? Or do I have to wait until it says "delivered" to open a case with eBay? ... View more

A buyer bid more than the previous bid by $1 then retracted the bid with the reason "entered wrong amount". Is the system supposed to revert to to the previous bidder/amount? ... View more

Hi all,   I (buyer) have a package that seems to be trapped at the Pitney Bowes facility in Monroe Township, NJ. Every support option is directing me to open a case and contact the seller, but as far as I'm aware, once it reaches the Global Shipping center, it is no longer their issue. Does anyone know how to get in touch with a GSP representative? ... View more

how do I change my homepage? ... View more

how do I change my homepage? ... View more

First of all, I like the item i have bought, and it is difficult to get hold of so I don't like to return it! However, this unit have a faulty communication unit, so i can't perform tethered photography in studio and this is the reason why i bought a Phase One. To service it will cost me $2.409 so to pay $4.999 i think this is a little to much, and i like to have a partial refund to service it - if possible. Can anybody help me? ... View more

No sir ... View more

Sir, I made a payment for a led light bar the day before (21) and no note was made on it, but the money was withdrawn from my bank account. Please kindly let me know about it. Thank you.   ... View more

Hello,  I'm new to selling. I have an auction winner that just paid for purchase, including shipping. I purchased a shipping label. Then I get an email from them asking me to discount shipping, saying it was too high. Is this a legitimate request? Wasn't the shipping cost calculated prior to the bid? How would I even go about this if I wanted to?  ... View more

How do you change the delivery estimated time?   ... View more

I do not reside in the US and am currently in Hong Kong. There are no zip codes here but ebay isn't very flexible with the address information. The field where you place your zip code cannot be blank so I put N/A. Most orders I place are with sellers in the States who would ship international, and on occassion, they would message me to confirm my address before shipping. Most often though, sellers would just ship without issue or message. I placed an order 5 days ago (2 business days due to juneteenth and weekend) with a seller with 2.1k 100% feedback rating. During these five days, the seller did not communicate at all or ship. Today they cancelled the order with the reason "problem with buyer address" i sent them a message challenging them saying i can still leave a negative feedback after 7 days as they did not contact me whatsoever. They blamed me saying it is my address issue and said they were gonna go on leave starting tmr so they dont have time to check or confirm addresses. They said theyre protected by ebay policy and its my responsibility so it is my fault. But my address is fully updated with what i can do and correct. (Every seller i bought from has fulfilled order with no problems with address in the end so far) As a power seller of both international and domeatic orders, i expect they would have experience in address issues. Not every address in every first world city is the same as the US. Honestly, if they sent me a courteous message saying theyd cancel and are going on leave so dont have time to confirm, id actually be fully understanding. Is what they did reasonable? Is it unreasonable of me to leave negative feedback? ... View more

I had a a buyer contact me from a different account saying they only received 1 of the 3 items I shipped. I did combined shipping and they only paid 1 shipping charge the other two shipped free.   They are asking me to replace the two items not received or give a refund.   I remember the order and am very certain I included all the items. But the even stranger thing is that they messaged me from a different account. The one I sold too had 0 FB the one that contacted me had 19.   Not sure if I should just send replacements to the original purchase address, ask them to confirm their address from this other account. Or just ignore them until they contact me with the correct account. ... View more

Do you have any  alternator for a 1965 Corvair Monza? ... View more

Hello. I'm new to selling. Someone just won an auction and paid for the purchase and shipping. I then purchased the shipping label. Then I get an email from buyer asking for a discount on shipping because it is too expensive. But didn't they already pay? And wouldn't they know shipping cost before buying? Is this a legitimate request? How would I even do that? They have already paid. Help. ... View more

I want to determine if a fee will be issued to downgrade a store level. Is it a smooth process when downgrading? ... View more

Is there a phone number to help me answer a question that is not addressed in any article? ... View more

I've noticed that  some vendors are  shipping goods via  Amazon!  I don't like Amazon!  If they're going to drop-ship  via another competitor   the seller  needs to ask the buyer if its okay  if the item goes via  Amazon or  via  U.S.P.S.   I've also noticed that  once the item is shipped  not only is there not  a  tracking # but also  no packing slip accompanied  with the product.      What does the ebay community have to say about all of this?  Please advise. ... View more

Hi. I was able to speak to an eBay rep recently but cannot do it now. I am NEW to eBay and first two offers were a scam so now I am leery.  A third offer has been accepted but buyer wants me to TEXT him directly to ask a QUESTION.  I am afraid this too is another scam. any information is welcome. ... View more

I ship all items with tracking obtained through the EBAY postage option then personally submit each to the USPS and receive proof of submission for mailing each item. I currently have a customer who opened a 'Dispute' with EBAY the day after their tracking shows their item was delivered. The buyer states the tracking shows delivered, but suspects their item was delivered to the wrong address, so they opened an 'Item Not Received' Dispute.  From what I can tell in the 'Dispute' my only options are to Refund the Buyer, Update the Tracking or Send a Message to the buyer; none of which solve this issue. How can I be held responsible for this? Why wouldn't the customer be responsible to contact their neighborhood carrier to determine where their package might have been delivered in error? The buyer did not send a message to me until after they opened the request with EBAY. Am I to understand that I must trust this person's statement even if tracking shows delivered, and if so, am I to be held liable if I choose to not replace or refund the item? I've done more than my due diligence; requested the tracking number and package delivery be investigated by the USPS and have sent all that documentation to the buyer, with no response.  But I am curious.  It appears in the 'Request' response, that my only options are to: Refund the Buyer, Update the Tracking or Send a Message to the buyer (which I have done); but none of these actions actually solve this issue. If the tracking shows 'delivered at/in mailbox' (and it is small enough to easily fit in any mailbox) can I be held responsible for locating a misdelivered package - if it actually was misdelivered? And, can the Buyer leave negative feedback if I choose to not refund or replace the item?  ... View more

Item number: 154493083198   I am the highest bidder of this item.  The second highest bidder is 8***p (63).  Doesn't the numbers in parentheses mean they have 63 feedback?  But, when I click on their link, it shows 0% Positive and also 100% bid activity with this seller.  If not for this bidder, I would have got this item for $30 cheaper than what I will have to pay now.    eBay also does not want us to report this as they have a number of systems in place to detect and monitor bidding patterns and practices and that they would take steps to prevent if they identify such fraudulent activities.  Yeah alright.  But, what about the extra $30 I will be shelling out on this? ... View more

I just purchased an item and checked out. Upon looking and all the details I realized that it was being sent to the wrong address. Is there anyway to correct this once payment has been made? ... View more

I started to create a shipping label, did not print or download it, went back to change something and then went head and printed it.  Now they are showing two tracking numbers for the same package and have charged my Paypal account twice for the amount of postage.  How do I get a refund for the second charge? ... View more