Ask a Mentor

Forum Posts

Sorted by:

Item number 2512538-50519 I want a refund

Midnight lightning by Jimi Hendrix

Resolved! Active Items Page Doesn't Load

Is anyone else having issues with the "Active Items" page for sellers not loading? I can get every other page in the seller dashboard to to load, but whenever I try to load the Active Items page, it won't load no matter how I try to navigate to it. I...

Sold but picked up not shipped

I sold an item that had shipping but buyer picked up instead how do I change this?

Seller's Beware of selling electronics

The best way to understand the situation was to make a short video of the situation. Sellers of electronics like phones BEWARE!! I worked very hard in this 1 minute video

Sell multiple vinyl records

I want to set up a drop down box to sell vinyl records that buyers are able to select multiple items how do accomplish this?

Duplicate Labels

Hello I created a shipping label but realized I was charged for 2 shipping labels by ebay. I do not see how I can get refunded for the charge. Also, the buyer claims to not receive the package and now I cannot track the package. Anyone could offer so...

Oops--I'd appreciate your perspective

I just won a nice bottle of perfume. When I visited the seller's page, I noticed that the seller joined in Nov. 2024, has sold no other item ever and has listed no other item. There are no ratings in the last 12 months. I have reached out to seller t...

Cancelling automatic payment

I do not like automatic payment as a buyer. How do I cancel that?

buyer remorse

How do you handle a buyer that files a false claim for damages when in fact it was exactly as described? The baseball card was advertised as having creases and the pictures showed 8 creases on it. When in contact with buyer they were more upset that ...

returns

is it fair to the seller to have to refund for items that tracking shows it was shipped and in transit but has been delayed for say 45 days? i dont thinks its fair we should loose the sale because of usps loosing the package. is there anything that c...

labels that are made but not used

Do you know if you will be getting your money back on shipping labels you did not use if so how long

Tax exempt

How do I upload a tax exempt form so I don’t pay sales tax on a purchase?

Messages

I have been communicating with a buyer in Ebay messages for several months. She just likes to talk. We’re just talking. And it seems that eBay has discontinued my ability to respond and now I’ve got a customer who thinks I’ve ghosted her. How can I r...

Resolved! Received counterfeit medication

I received counterfeit medication. The seller has not sent a return label. I have uploaded a picture of counterfeit. I just want a refund and the seller stopped from selling this fraudulent medication.

Resolved! Combine shipping after the buyer has paid

I had a buyer purchase several items and now whats to combine the shipping buy she has already paid for the item individually and I still combine the shipping