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Community Mentor Program

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Refund

I had a refund of an item. eBay stepped in and I received a refund. Before the refund was issued my card on file was hacked. The refund went through but was put back on the card and it is no longer valid. How can I get money refunded on a different c...

Buyer claims she did not receive delivered package.

A buyer has indicated that she has not received her merchandise. According to tracking info, the package was delivered at or in the customer's mailbox on Jul 22. I received the customer's claim via ebay today, the 25th. I contacted USPS and confirmed...

Damaged baseball card when being authenticated

Hello, I just purchased a 1/3 card for quite a large amount. When I received the card, it had damage to the back of the actual card. I can not find a way to contact ebay about this matter. Does anyone have any advice or a way i can contact them. Sell...

User avatar by • Enthusiast
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Buyer wants to return with refund first

This buyer is trying to request a refund what are you trying to get the refund before I receive the item because he saying he don’t wanna pay for shipping which I’ve never done before it seems like he’s trying to scam me but I told him he needs to se...

shipping

Buyer is upset that their item is going to be late, and they want me to pay for shipping. what should do?

User avatar by • Pathfinder
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Account issues

I logged into my account and noticed that everything had been erased. I have been an eBay member with an account since 2007 not it says I’ve been a member since 2020, I have no purchase history, nothing on my watch list, no selling or purchasing reco...

User avatar by • Enthusiast
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  • 1 replies
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Qr code

Hi I purchased my shipping label but when I went to print it my printer broke. I would like to know how to get a Qr code. Thank you

returns

What is seller protection? My buyer broke the item, returned it and Ebay told me to refund and they would reimburse me and that is seller protection. Now I'm being told that when I reimbursed my buyer that closed the case. Ebay needs to get their fac...

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