Ask a Mentor

Forum Posts

Sorted by:

Buyer returns

I recently sold a Carhartt jacket. The size was clearly listed. No returns/refunds was listed in the original post. The buyer wants to return/refund because the jacket doesn’t fit. How should I proceed?

eBay owes me money

I did a refund for a buyer that could not do a local pickup and eBay still owes me $80. How do I contact them directly?

eBay owes me money

I did a refund for a buyer that could not do a local pickup and eBay still owes me $80.

Resolved! Store subscriptions

Where do I add a payment method for seller fees? It only asks me for checkout and auction payments. @store subscription

Resolved! eBay shipping charges

I sold an item . I selected an option with package weight and size with buyer paying calculated shipping. Yet I was charged more for a shipping label than eBay charged the buyer

Package delivered but buyer said delivery man stole package.

Package was delivered today. Buyer said the deliveryman (USPS) stole the package. I think this could be a scam although the buyer has a positive buying record. They want me to call USPS and report the theft because they don’t speak English. Don’t thi...

Restricted Account

For an unknown reason my selling account is restricted and eBay’s help says refer to my messages for resolution however there is no resolution related messages or any messages that indicate my account has been restricted. I can not make contact to le...

Resolved! How to delete a credit card

How do I delete a credit card from list that I no longer use?

Seller canceled

Are sellers allowed to cancel an auction you won??

Resolved! Selling a Rolex

I am selling a Rolex watch. I have a need to add additional days to a current listing that ends Sunday. Is this possible and how is it done?

Resolved! page layout for viewing your active listings has changed

The page layout seems to have changed whilst I view my active items (all selling) - I can't view the 'grid' the way I usually do, whereby I can see my listing, how many views, watchers and bids etc - can anyone help with this please? thanks

Unrecognized Charges

I have three charges (different amounts on the same day) by eBay on my credit card. There are no purchases listed in my purchase history for that day or anything close. How do I find out what those charges are for?

Resolved! Pay the seller

Hello, when I won the auction for the item I was buying, it didn't give me the option to pick up locally. I have since picked up the item from the seller and I want him to get paid for the item. How can I make this happen? I can't seem to find a live...

Listings

Not sure why but I'm only seeing bottom part of listings not pictures or the ability to purchase. I uninstalled and reinstalled didn't help. Anyone else having this problem?

Potential Scam with my Ebay card

When I went to apply my unused $50 gift card for a purchase, the numbers I applied I guess didnt take, so it was drafted out of my Bank Account instead. Then I couldnt log into my Ebay account unless I changed my password. Then I tried to apply it ag...