Ask a Mentor

Forum Posts

Sorted by:

How to leave feedback

How to leave feedback when a feedback option is not available

Purchased as a guest, Requested a return label and every time I try to print the return label I receive a message saying, “we are unable to process your request due to technical issues.” Does anyone know how to print or access the return label? Thank...

Resolved! How to set up account for seller funds go

I already have a business account but I am creating a new personal account. I added a credit card for making purchases, but how do I set up the checking account where I want incoming funds to be transferred to when I make a sale?

conman

A customer is stating there was nothing in the parcel upon opening but certificate of posting states it weighed 1/2 kg on posting a cardboard envelope does not weigh 1/2 kilo on its own this customer is trying for a refund but I know he is trying to ...

Photos

Hi! I recently made a purchase and want to send a few photos of the item to an ebay seller. Am I allowed to do that and if so, how do I do that? Thank you!

Unsold items not uploading

My unsold items are not opening up to relist??? Do not want to do all of er again from scratch each item. Thank you everyone

Listing an item like one that already exists and being rejected and warned.

I try to list Sky Dancers (Fairy toys) on EBAY by using "Sell One Like this" and I get a warning it is against EBAY policy and not to try and list it again. Why? There are some listed and others that have already sold. I believe the company voluntari...

Refund to Closed Card

Just had a refund from a seller and was notified by ebay the refund went to a card that is expired now. I updated my new card info in the system. Will my refund go to the new card or do I need to take another step?

I bought something as a guest and did not received a email confirmation

How can I talk to any representative at all

Representative

International customer...Do I do a refund anyway?...

My international customer says they never received their package when tracking says it was delivered. They contacted me to tell me. At this point, I can't offer a replacement since I don't have one. Am I responsible for refunding the customer if trac...

Name of buyer on shipping label over 40 characters

Need help to update buyer address. I would like EBAY to revise the name since I'm told that I, the seller, may not be covered by the eBay Seller Protection Policy if the changes you make are substantially different from what the buyer intended. Pleas...

I am showing a credit

Hi I have not been able to log into my account for several months. I see that an item was sold in September. There are funds showing but I can not collect them. I messaged the buyer to tell them the situation and ask if they got their money back. No ...

Unable to change my address.

I am unable to change my address. The system, when I select my Province (Canada) from the pull-down menu does not accept it. Says - We can't locate the province you've entered. Please try again.I'm choosing from the correct list in the pull down menu...