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Need to repurchase shipping label with the correct weight

For some reason the selling tool decided my item weighs 1 lb. It weighs 1lb, 2oz.  So I tried to void the incorrect label and repurchase one at the correct weight rather than have to stand in line at the PO.  Apparently that's a task to large for eBay and USPS to manage.

 

So then I thought, well, unvoid the label? That's a no-go, too.

 

Can I repurchase a label through eBay without having to stand in line at the post office?

 

Can I send a package with a voided label?

 

Can I just slap a couple dollars with of postage stamps on the label I already have?

 

How hard could this be,  seriously?

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Re: Need to repurchase shipping label with the correct weight

Go to


Seller Hub > Orders > Shipping labels


Locate the Order. Click the down-arrow. Select VOID label. You have 28 days from the date you printed the label in order to void the label. The USPS will credit your account in 2-3 weeks after they have confirmed the label was never used.


Now you can use the PRINT ANOTHER LABEL and this time change the dimensions of the package and/or weight as needed.  Since weights greater than 1 pound are charged in 1 pound increments, for a package that is 1 pound 2 ounces, you can enter 2 pounds.

disneyshopper
Volunteer Community Member

Message 2 of 3
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Re: Need to repurchase shipping label with the correct weight

Yes, I see that I had to click on a hyperlink that reads"My package is above the size limit" when I went to reprint the label. I didn't think to click on that because my package isn't above the size limit, I just needed to add two ounces. Perhaps they need to change the wording to "Change weight/dimensions".

 

Thanks!

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