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Current known technical issues - updated as of 5/15/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Am not getting help from EBay customer Service

Purchased an item and have not received. I am ready to contact BBB for help

Pictures Not Loading...

All of the sudden a few minutes ago pictures stopped uploading to drafts and only half of the pictures are loading when looking up items on ebay

Return problems

In the updated return pages the system sometimes skips the step where I can select the return quantity and automatically assigns a quantity of 1 on the final page. Additionally, for some orders, I’m unable to create a return request at all. I receive...

My listing photos have vanished

My photos have disappeared from my listings on my desktop and phone app.

pics not loading....

What's up eBay? Post at least that you are AWARE and working the issue... or I will have to give you ONE star for communication....

Photos not loading also.

Makes trying to post very frustrating.

Photos not showing whats wrong?

Trying to list but cant see my photos why?

Pictures not loading

Pictures not loading when listing. Also thee pictures aren’t showing up on many current listings.

Fix the uploading photos issue!

Since 10am I have been trying to list and CANNOT. Photos show up blank. Happened all day. Also couldn't see certain photos in other peoples listings. As of 8:30pm EST it tells me "wait for photos to upload" (even though it shows them and has had plen...

international buyers (Non US) unable to checkout and pay where seller is using GSP

Non US international buyers on eBay.co.uk are currently unable to checkout and pay for purchases where the seller is using the Global Shipping Programme. This seems to be a new problem that has come about with the arrival of simply shipping, no doubt...

Searching sellers 11000 items but can only see page 1, page 2 is zero results.

Just as the title says, no matter who the seller is or what the auctions are for, I can only see page 1. I always search 200 items a page, 1000 items is 5 pages, yet I can only see page 1 or the first 200 auctions regardless if it's "ending soonest" ...

Hidden Tags & Trademarks

Can the use of hidden tags in a listing be considered a trademark infringement? For instance. A listing useing my trademark to draw attention to their own product even though their product is different to what my product is? For instance: Let's say I...

QR code getting Error message at USPS

Created 3 shipping codes today. The first two from this morning worked fine. The third is giving an error to the USPS clerk. I show a tracking number in my account for it but it isn’t generating a label.

can't send messages to buyers

I noticed yesterday when I tried to contact a buyer about a problem with their address that I am unable to send messages....I have 2 accounts, so I checked if I could message a buyer on my other account....I could not- - the 'send message' button rem...

QR codes

Anyone having issues getting QR code scanned at post office? I had 3 to send out, 1 went through the other two said "no label" or something like that. Postman said a few ebayer had same problems today . 5/15/25