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Current known technical issues - updated as of 6/24/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

This change is not permitted at this time.{e264224-1183635x}

I’m trying to change my address on my account, but I keep getting this message: This change is not permitted at this time.{e264224-1183635x}

SPEAK TO A LIVE PERSON ON EBAY SUPPORT

SPEAK TO A LIVE PERSON ON EBAY

Resolved! Item description not showing on listings

Not just my items

Anybody Else Experiencing Massive Lag?

I started getting lag yesterday, did all the usual cleaning browser and such, even though every other website was working perfectly fine. The lag is worse today. No lag here in Community.

About this Item tab disappears in Firefox

When viewing an item in Firefox, the About this Item tab appears briefly before being overwritten by the Explore Related Items. Doesn't appear to happen in Chrome, just latest version of Firefox version 140.0.4 (64-bit)

eBay Standard Envelope - Platform Isn't Charging Buyers the Correct Amount

I'm not sure how long this has been occurring, but I searched the forum and didn't see any other reports so I figured I should raise the issue.The platform is not charging my buyers the appropriate amount for eBay Standard Envelope listings @ 3 OZ. I...

P&A listings required to offer free returns

I read the message, but don't quite understand. Is parts and accessories ONLY part of eBay motors? A better written message would be helpful.

New USPS rate already being charged?

New USPS rates go into effect on 7/13 according to the seller newsletter for July. Yet, I am already being charged the new rates on all my shipments i printed labels on for 7/11 . You can see by the picture attached I was charged .74 for this shipmen...

Technically error on ebay

Transaction blocked somehow shipper doesn't ship to that area even though they sent offers

Printing labels in bulk Failures Costing lots of time and labels

Every time I use bulk labels my labels are printing like this costing buckets of time and resources. I have wasted over 100 labels in the past month and yes these are labels purchased on eBay. When I do single labels they print fine. I like the scan ...

Can't duplicate, save or list templates from Selling Manager Pro (Inventory)

Hi there,I'm a seller on ebay.com.au. I just tried to duplicate a template and list it, and received a Red Banner at the top; System Error - please try again later. Same error for changing and saving a template. Anyone else seeing this today?

return

Seller bought something from me. I agreed to the return. He inadvertently stopped the return. We would both like to to restart the return so he can get his money back, but ebay won't allow us to do that. they made me file a complaint against the buye...

"We looked everywhere" issue

In recent weeks as I've searched eBay for items I've encountered this statment:We looked everywhere. Looks like this page is missing. If you still need help, visit our help pages.The help pages don't deal with this kind of problem. Since eBay can't f...