Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Seller Guide: Nonstandard (Irregular) Packaging

Straight to the good news: eBay (finally!) built a process for sellers to deal with nonstandard/irregular packaging. It's a pretty straightforward design for most** package types. The new feature ensures buyers will be charged accurate rates when usi...

Why is eBay populating different dimensions on the "Purchase a label" page?

This has happened a few times now, always on listings with these dimensions (I have several that I ship in the same bubble envelope). I've corrected them each time, and the $ doesn't change so it hasn't cost me anything (yet) more than a few seconds,...

Free shipping

I sold a cellphone case today. I Offered shipping so how do I pay for it to eBay or the POD company? How do I pay and do I buy a label because I am not shipping the product, my POD company is. Please let me know as soon as possible because this is my...

Last location when you've initiated a Missing Mail Search

I have a pkg that was mailed on the 6th going to FL. This *may* have been one of those weirdos where the number got re-used, I'm not positive. Yesterday I noticed that a bunch of my pkgs from the 6th had not been delivered. Luckily they all got deliv...

MISTAKE WITH SHIPPING COSTS

Hi! I always choose USPS Ground Service to send my products because it's the cheapest one, but when a customer is looking for my merchandise, the screen says that the shipping cost is (for example) $40 or more. You need to click the picture to see th...

Returned To Sender, No Returns Accepted. Refund or not?

Shipping low priced sports cards with eBay Standard Envelope. Sometimes they're returned to sender. "No Mail Receptacle, Unable To Forward" or "Attempted - Not Known, Unable To Forward." Okay, so I'd personally just refund these and take the hit sinc...

shipping

can I offer two shipping costs to customers ?

Underpaid Shipping again

I got another Underpaid adjustment thing saying it cost $6.34 and it’s also saying Charge failed. What should I do?

Address

I haven't been a member of eBay for very long, but I definitely use this site. In fact I use to be an Amazon customer until some one hacked my account!!!Anyway, all but 2 of my orders have come to the address that I have given eBay. However, there ha...

HS tariff code

Having trouble finding HS tariff code for the item I'm selling. First time and it's a Hassel since I know nothing of this. Can't seem to find the right answer anywhere. Leads me to different sites with no answer.

USPS rates $4 higher than they "should" be?

I'm seeing posts from sellers confused about why their shipping costs are $4 higher on USPS services than they're expecting. The answer is you have "irregular package" selected on the listing form / shipping label page and the nonstandard packing sur...

Buyer is telling me package never arrived at reshipper even though tracking says it did

I shipped an order and tracking shows that on June 3rd, it was "Delivered to Agent for Final Delivery." It is a freight forwarder address. The buyer filed a Request/Dispute through eBay and is saying the freight forwarder never received the package a...

Easy way to adjust calculated shipping costs

I spent all day yesterday trying to figure outhow to lower calculated shipping prices since I had nodiscount in place and they were so high.So I switched in my account shipping preferences to eBay rates.Then went to business policies and added a hand...

Shipping rates INCREASE? Ground Standard service

Went to ship an item out in which we already have a saved rate of 4.65 for shipping, Label was created and the charge was $4.85? I understand stamps will be going up at the post office, but anyone else having issues with justifying raising their rate...

Resolved! 2 packages shipped with eBay counterfeit shipping labels

I shipped two separate packages using eBay shipping labels, both involving FedEx smart post. The labels had both a FedEx and USPS tracking numbers. FedEx package tracking showed a successful handover to USPS, but then the USPS didn’t update on delive...