Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

"Shipper Embargo" Returned Shipment

Hi...we had a customer in Hawaii order something, and it was sent via FX Ground. Label purchased on eBay. It was returned, and had a label on it stating "Shipper Embargo." Did some interneting, and sounds like it could be various things ie "port cong...

Seller Sent to Wrong Address

The seller sent the item to the wrong address! UPS told me it had been sent to a different address from the one on the order. I contacted the seller innumerable times, but he/she did not respond. Then they filed filed a case with eBay who said since ...

Issue with eBay Standard Envelope being returned

been shipping sport cards with eBay Standard Envelope for a few years and never had a problem. In the last week I have had 6 returned saying postage due .49 cents and stamped non-machinable. Been doing the same as always, card inside a top loader and...

addressee was not known at the delivery address noted on the package.

I have a problem with the buyer and I feel like I was scammed. When I checked the tracking number, it says Your item was returned to the sender on July 21, 2025 at 2:51 pm in xxxxxx because the addressee was not known at the delivery address noted on...

Fedex Lost $3,000 Pkg in Transit As a Seller What to Do Next?

Been selling on eBay over 20 years, first time occurred to me that Fedex lost the package in transit. Happens to be a $3,000 item. Bought shipping label via eBay with max coverage possible ($1,000). Obviously buyer is entitled for item not received r...

My parcel could not be delivered, was sent back and simply vanished.

Hello everyone, I am from Germany. I collect old stuff and had the luck to find a very rare object at a seller in the USA. After the buy the seller sent the item very fast. From him it went to Pitney & Bowes I guess where it was repacked. During repa...

There's an update on your shipping labels (UPS)

We have received 3 such emails in the last @month for UPS labels. The emails tell us we owe additional money for the shipment in question. Small amounts ($2-$3), sure. But they add up. (We have received several other messages such as this over the pa...

Promotional Shipping Rule

Is there a way to apply different promotional rules to different items? For example, I'd like to offer free shipping if my buyer purchases more than one bag of dog treats. But on a different listing, I want to offer free shipping if my customer purch...

Here we go... Changes to the shipping label pages, and more new problems.

So now when I purchase a label the window that pops up with the download to print is blank with some gobbledyguk printed on it... Not my shipping label. So instead of just being able to print the label like a few days ago. Now I have to close out tho...

Did Packing Slip Formatting Change in the Past Two Days?

I just printed out a packing slip that looks completely different than any packing slip I've ever sent out. There's no date anywhere on it, the only information included is the seller's address and recipient's address, order ID number the title of th...

USPS materials used for Packaging

Probably going to get ying and yang responses, but here it goes:Just received box from seller. Box was wrapped in several "bags" Labeled UNITED STATES POST OFFICE--FOR OFFICIAL USE ONLY. When I opened the box (which was a PRIORITY MAIL --MEDIUM FLAT ...

Bulk editing

Hello Now that the USPS has raised their rates again I need to edit the shipping cost on my items. I have clicked on bulk editing, selected all items and I see the shipping amount is in the last column on the right. However, I see no way to click on ...

Tracking Number For Already Delivered Package?

This may be a little confusing but...July 9th I ordered something fairly low cost. Days went by and I never got a notice of shipment so I asked the seller what was going on. No answer. Days went by and I contacted the seller again and asked if the it...

Don't Use FedEx Ground Economy!

Even though it's tempting and sometime several dollars cheaper, don't use "FedEx Ground Economy". I've had 5-cases recently where it just dies in FedEx Tracking and you file a claim only to hear contact USPS, and USPS will say contact FedEx, no one t...

Why is eBay populating different dimensions on the "Purchase a label" page?

This has happened a few times now, always on listings with these dimensions (I have several that I ship in the same bubble envelope). I've corrected them each time, and the $ doesn't change so it hasn't cost me anything (yet) more than a few seconds,...