Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Types of insurance Ebay offers

I would like to purchase additional insurance that includes shipping costs. Does ebay offer this? It doesn't seem like it. Shipping is expensive at $35 and item is 4 pieces of heavy glass so would like to protect myself. How can I totally insure it? ...

International shipping mess - Paid $81.29 shipping, seller only sees $6 and won’t ship.

Hi everyone,I’m hoping someone can help clarify how eBay shipping works here, because I’m stuck. I’m the buyer of a $100 item. At checkout, I paid $81.29 just for shipping (confirmed on my eBay order and payment receipt).However, the seller is tellin...

Shipping label page complaining that customer supplied address exceeds 40 character limit

It's getting harder to get here, the front page is starting to act like an unlimited doom scroll page. So I'm prompted to make sure the information is correct on a shipping label, or cancel the order and then ask the customer to revise their info. So...

eBay envelope shipping failure

Any suggestions for an alternative to eBay envelope shipping. They and the USPS has lost three of my items this month costing me time and money trying to get my money back supposedly covered under the eBay shipping guarantee. Buyers know if that trac...

Curious, how often do buyers not purchase an item due to shipping cost?

I often see something reasonably priced with a buy it now but when I look at the shipping charge, decide not to buy. It happens more often than not. I always gravitate toward free shipping even if the total will be the same from another seller who ch...

Uniuni

I feel victim to uniuni delivery my package said it was delivered but it wasn't several red flags appeared from the start since me and the seller are both verified they said that the first delivery was a wrong address since they used my eBay address ...

Carrier Shipping Adjustment

It was my first transaction which occurred about two months ago. Anyway two months later I get a message about a shipping adjustment for it that costed me more money. It says the dimensions I entered were 2.4 x 11.25 x 1.25 in. and the carrier report...

ESUS Shipping Problems... do something about it.

Approximately 10-25% of my orders that have the Ebay provided ESUS shipping method never arrive and 50% of them arrive significantly late (weeks to months). This is completely unacceptable for a shipping method, and Ebay needs to step in and fix thei...

Tracking issue

12/13/25-An item sold on Saturday, December 13th. I packed it and bought the label from ebay.12/15/25-I had a USPS scheduled pickup on Monday, December 15th.12/16/25-My account shows it as needing to be shipped by today, Tuesday, December 16th. How d...

I took 3 items to the post office and the tracking information hasn't been updated yet.

Hi,What happened today is giving me a headache.I sold 3 items and my mother took them to the post office.The cashier wasn't there and was taking a long time, so because of the delay, my mother put the package on the counter, left it there, and went h...

FedEx and EBay knowingly scam

I need help getting a refund is the short story. I bought a camera a few weeks ago, I was told it arrived, it never did. When I try to place a claim with FedEx, they claim the number doesn’t match on the address the seller put, so I can’t open a clai...

Duplicate shipping labels being created from the ebay app

I had sets of two shipments go out with the same shipping label on them. Customer #1 and customer #2 bought different items, live in different places, etc. I entered measurements and weight, created label, and the tracking number was created. In one ...

shipped to wrong address by authenticator because of ebay

So I bought some shoes, everythign good on that end. I looked at the adress and they still have my old address even though I chaged 4 times, there is no number to speak to a ebay person or get a call back. been at this since 12/5/25

Seller Protections are in place for sellers impacted by severe weather

Fedex Raised Shipping Price for label after Buyer paid a lower price

I just sold and item and the shipping was $37.77. The buyer paid and when I went to print the label, Fedex (and all the other carriers) raised the price to $49.13 ! I had even found a smaller box and the weight was less than I had in my listing. Has ...