Shipping

Forum Posts

Sorted by:

Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

Resolved! I'm being charged by USPS for voided shipping label dating from December 2023?!?!?

This is something I haven't encountered before in the 23 years that I have been selling on Ebay. This week USPS charged me for 2 separate shipping labels that had been voided back in December of 2023. Their reason was because the labels were used aft...

Default Shipping Rates

If I don't change to discounted shipping rates, will those accounts that change to that show that it's discounted shipping? Then would that mean that mine just wouldn't say they are getting a discounted shipping rate? Christy

Item stuck in transit, almost at latest estimated delivery date. Next steps??

Hello,I sold an item to a buyer on the 24th and had it shipped (Ground Advantage) on the 25th. It was smooth sailing and made it to the destination post office on the 27th but on that same day, USPS, being who they are, for some odd reason, sent the ...

Resolved! USPS International Shipping "Delivered to Postal Agent"

A buyer claims to have not received an item. A chargeback was filed and the buyer won. I'm not eligible for seller protection because I didn't use "eBay International shipping" (<- always use this for international orders btw). The item was shipped "...

Happened to me dropped off at post office never scanned

Dropped off a first class package at the post office. That was Friday in the morning. Still no scan. Buyer so far understands but, there will be limits to that. Web site said " This tracking number is not yet eligible for an inquiry. Once a new track...

eBay Envelopes uptick in postage due

I sell dozens of trading cards on eBay every week. In the past few weeks I've had an uptick in buyers reporting they've received their envelopes with "Postage Due" marked on the envelope. Today, I received a message from a buyer that they received a ...

Tracking says delivery attempted unsuccessful and has not updated again since.

I ordered a dvd set for my daughter shipped fine and then tracking updated to say deliver was attempted on april 26th at 7 am. I heard no knock on the door no package left no note and the tracking hasn't updated since. Apparently the company that was...

Resolved! shipping adjustment from UPS

eBay sent me an email that UPS was assigning additional shipping charges due to my package being overweight. When I dropped my package off at a UPS store, they gave me a receipt showing that I had indeed purchased all needed shipping for the weight. ...

Resolved! What to select during shipping

What do I select if I have my own shipping thing and don't want to use eBay's during this part But I still want to charge shipping.

No Option for Seller To Purchase Return Shipping Label on Return Request from Buyer

We offer 30 day free returns in our store. In the last several months we have had several return requests and each time they have been for fit issues with a garment. eBay is automatically approving the returns but is not giving us the option on the R...

UPS Weight Adjustmens

Has anybody had bad experiences with UPS shipping adjustments? I shipped a 4 pound item. After delivery UPS said it weighed 13 pounds and billed me $7.32. UPS would not fix as the account is with eBay. EBAy would not fix because less than $10. It has...

Seller is stating I am liable to pay a “tax” AFTER I purchased item.

Hello, I have been going back and forth with a seller who has been telling me I need to pay $40-60 for a “tax”. I bought the item for $32 and free shipping but got a message after they shipped it saying I needed to pay some sort of fee and that I was...

Are we supposed to pay return shipping for a buyer's error?

An individual bought a bike seat from me, and didn't check the measurements in the listing before buying it. They get the item, finds out it didn't fit their bike, started a return (reason: Doesn't Fit), and when it arrived, I issued the refund minus...

Resolved! ebay email "Your listings with calculated shipping will default to eBay Labels discounted rates"

Got this notice from ebay today that buyers will be offered the discounted rates at the same (? assumed but not specified by ebay) that we usually buy labels at, unless you opt out by 5.15. Question: A hypothetical case - at present, buyer pays $5 fo...

Buyer scam or package stolen?

I am having an issue with an item I sold to a buyer who opened a case. Tracking the package directly from eBay lists the item as shipped and has been for about 2 weeks now. However, I copied & tracked the numbers directly on the USPS website and it i...