My package (Ground Advantage) to Buyer has no update after 02/26/2025 (and last location is at GA distribution center). The buyer wouldn't want to wait so she filed a claim of "not receive the package" and I had to fully refund within the time period eBay requires (I have taken care of it one week ago).
I have been waiting to file a lost claim. Local post office manager informed me that I have to wait 30 days otherwise USPS wouldn't respond to a lost claim (on USPS website it states 15 days). Now I have a question:
I have told that " In cases of lost packages, USPS will automatically refund the postage cost, so there's no need to include the postage amount in your claim. See section 5.4 here:
https://pe.usps.com/text/dmm300/609.htm#ep1097274
"
On USPS "File a Claim" page, at the "Amount requested", it states "request amount excluding postage/shipping". So, should I put the full cost including the shipping there, or just the amount excluding the shipping? Sorry I am a bit frustrated and want to be cautious when deal with USPS due to an unpleasant claim experience.
Please help if you have handled the similar case before.
