Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

How do I avoid this shipping issue in the future? Buyer purchased more than 1 quantity of our item.

We had multiples of an item. So for the listing we input the quantity of 10, and input weight / measurements for calculated shipping. Buyer purchased seven of that item. How does ebay figure that shipping cost? Buyer paid $55 for shipping but cost us...

Can't Do Shipping Label Because Address Is Too Long?

Hi, someone placed an international order and it seems their 'name' is too long (over 40 characters). When I go to buy the shipping label, I get the below pop-up. I was going to remove a few characters in the name field - the space between the first ...

USPS Affecting Late Shipment Rate

I dropped my packages off at a different USPS location than usual across town because I was in the area. They were scanned as accepted over 24 hours later and show the packages were sent to my local location. There is no history of the packages being...

Buyer opened an INR claim 60 days AFTER estimated arrival date of item.

Hello All. Just Had a buyer open an INR for an item which is fine, but the problem is the item shows as delivered to their address 60 days ago. I updated tracking ( as requested by ebay ) and sent all the needed info showing the delivery confirmation...

GSP not showing on my listing and won't allow me to revise it

Hi , I have a potential buyer from France who told me that I don't post to France -news to me.I go to my listing and it doesn't show that I post using GSP ( there's usually a blue button showing that I use GSP). So I try to revise it and it won't all...

South African courier companies shipping coins

Hi.I am a coin seller in South Africa who is just starting out on eBay and I intend to sell to buyers worldwide. I have however encountered my first huge hurdle that I don't know how to clear. I have everything in place and all I need now is a courie...

Resolved! How to set up listing so buyer asks for shipping quote?

I'm trying to set up a listing with a rate table for shipping.In order to see the option to have a rate table, one has to specify "flat rate". Then it shows up, and I was able to specify the rate table I'd set up. But then, one has to specify a prima...

Shipped item is still listed as needing to be shipped.

I sold an item, shipped it to the buyer, and eBay is still showing the item as needing to be shipped. When I click on "Paid - Ship Now" it brings up a page that says "You have already purchased a label for this order." So I'm not sure what to do. Is ...

Tracking shows delivery but buyer says it was not delivered

Hello. I sold two items separately to a buyer, used the Ebay shipping label with tracking, and tracking says both packages were delivered to the buyer. However, the buyer is telling me she didn't receive either item. She DID receive something else sh...

USPS postage expiration date

Notice expiration dateMaybe have to start using stamps., lets see I have a S&H shipping set at 5 days, that means if this was shipped on Aug 5th if it does not make it by the 12th it is no longer good?, As long as I can remember USPS postage never ex...

The are many reasons why deliveries can be delayed ... here's one that I found today.

Car slams into Amazon delivery truck with driver still inside | Watch

Customs/duties on $200 item?

Hi all, I recently purchased a hockey jersey from a Canadian based seller and I'm in the United States. The total cost after shipping and taxes was $200 USD. I've received items from the UK before without issues. I've read that anything under $800 fo...

All those complaints about "Your order has shipped"

I just placed an order and within a half hour I got a message "The seller is packing your order" along with a tracking number suggesting the label has been produced. Obviously too soon for it to have made its way to the post office. Much better. So a...

Shipping address

I have had several issues from 3 different (Chinese) buyers with this address. Trying to scam me to ship to alternative then reporting non-receipt. Beware!

Missing packages, seller providing fake tracking numbers showing packages a delievered

I have purchased several items from Ebay. Items showing as delivered, but weren't to me. One item, someone else's tracking number, was provided to me, the package wasn't mine, and the weight and dimensions didn't add up. FedEx marks the package as de...