Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Shipping label page complaining that customer supplied address exceeds 40 character limit

It's getting harder to get here, the front page is starting to act like an unlimited doom scroll page. So I'm prompted to make sure the information is correct on a shipping label, or cancel the order and then ask the customer to revise their info. So...

Uniuni

I feel victim to uniuni delivery my package said it was delivered but it wasn't several red flags appeared from the start since me and the seller are both verified they said that the first delivery was a wrong address since they used my eBay address ...

Carrier Shipping Adjustment

It was my first transaction which occurred about two months ago. Anyway two months later I get a message about a shipping adjustment for it that costed me more money. It says the dimensions I entered were 2.4 x 11.25 x 1.25 in. and the carrier report...

shipped to wrong address by authenticator because of ebay

So I bought some shoes, everythign good on that end. I looked at the adress and they still have my old address even though I chaged 4 times, there is no number to speak to a ebay person or get a call back. been at this since 12/5/25

Seller Protections are in place for sellers impacted by severe weather

FedEx and EBay knowingly scam

I need help getting a refund is the short story. I bought a camera a few weeks ago, I was told it arrived, it never did. When I try to place a claim with FedEx, they claim the number doesn’t match on the address the seller put, so I can’t open a clai...

Fedex Raised Shipping Price for label after Buyer paid a lower price

I just sold and item and the shipping was $37.77. The buyer paid and when I went to print the label, Fedex (and all the other carriers) raised the price to $49.13 ! I had even found a smaller box and the weight was less than I had in my listing. Has ...

Duplicate shipping labels being created from the ebay app

I had sets of two shipments go out with the same shipping label on them. Customer #1 and customer #2 bought different items, live in different places, etc. I entered measurements and weight, created label, and the tracking number was created. In one ...

eBay does not consider multiple items with shipping!

I'm shipping out an order that costs $10 for shipping but the buyer bought two. I keep losing money because i will have to double the size of the box to combine (you have to, because eBay does not let you separate them with 2 shipping costs), so I en...

Reimbursement for overpaying on shipping

If I get reimbursed, as a seller, a few dollars because I overpay on a shipping label for an item, does the buyer also get reimbursed since they essentially pay for the shipping?

A new shipping wrinkle -what would you do?

I purchased and paid immediately for a camera bag yesterday morning. Ebay sent me the shipping info the seller provided (USPS with tracking) and the estimated delivery dates like always. About eight hours later I got a notice from Ebay that my packag...

Shipping to Puerto Rico

I am seling an item weighing 2.5 pounds to a buyer in PR. The calculated shipping price is charging her $51 for Ground Advantage. When I enter the shipping details in the calculator, it is showing about $13.00. What do I do?

Wrong/exorbitant shipping cost to buyers

Recently (the last couple of weeks) shipping costs have been way off for buyers. I am doing the same thing I have been doing for years and all of a sudden the rates are completely wrong when an item is purchased. I have gone back and checked my listi...

What type of postage is this?

I just received this in the mail. Two ounces, mailed about 50 miles in a 7" x 9" bubble mailer. Lumpy, about 1/2" thick in one small part.The postage looks to me like $7.25. Is that possible? Was this first class mail? (Coulda been sent cheaper, righ...

UPS over charge for $22, ebay WON'T dispute it

Been shipping fishing rods for year through UPS and they hit me up last month with an over charge. I called ebay and they say it's because it's irregular size and won't dispute it. It was a rectangle tube 38x3x3, not round, I called UPS and went to 2...