Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

IS SHIPPING INCLUDED WHEN OFFERS RECEIVED?

A lot of my items I have listed have free shipping and I receive offers from buyers. Why does it say when an offer received that shipping is not included? If the listing states free shipping surely offers received include the shipping. Example.....I ...

USPS Delayed for Postage Assessment

Has anyone else ran into this issue with USPS recently? I shipped out about 200 packages last week and the tracking says “delayed for postage assessment, held awaiting payment” for about half of them. They all are being sent to Colorado then afterwar...

Last location when you've initiated a Missing Mail Search

I have a pkg that was mailed on the 6th going to FL. This *may* have been one of those weirdos where the number got re-used, I'm not positive. Yesterday I noticed that a bunch of my pkgs from the 6th had not been delivered. Luckily they all got deliv...

Difference between eBay shipping prices over lb and usps calculator?

Scratching my head here I am sure I am missing something. This is only for items over 1 lb (1.5 lbs to be exact). On eBay if I enter a package that weight with dimensions 10 X 10 X 4 I get $8.50 when I enter 13 X 10 X 4 I get $8.98. So there is a sli...

Resolved! eBay PLEASE FIX SHIPPING PAGE PRICES

Got a package packed and ready to go, only problem is the price of postage is in error. Shipping calculator estimates it should cost $4.41, cost on the shipping page is indicating $8.41 for the same Ground Advantage service. Matter of fact, all of th...

Do not allow sellers to use UniUni as their delivery service

Recently sellers (particularly from China) have shifted to using UniUni as their US delivery service. It has been a nightmare. I order a lot of packages from overseas and a good deal of my packages get "returned to warehouse" where they disappear. So...

🚨eBay is a complete scam

eBay has become a haven for fraud. I was scammed out of $469.50 by a seller who used deceptive listings and fake images with no intent to deliver the item. The order, placed June 28 (Order #: 20-13243-07838), was never fulfilled. This is textbook cri...

Resolved! 2 packages shipped with eBay counterfeit shipping labels

I shipped two separate packages using eBay shipping labels, both involving FedEx smart post. The labels had both a FedEx and USPS tracking numbers. FedEx package tracking showed a successful handover to USPS, but then the USPS didn’t update on delive...

Seller Guide: Nonstandard (Irregular) Packaging

Straight to the good news: eBay (finally!) built a process for sellers to deal with nonstandard/irregular packaging. It's a pretty straightforward design for most** package types. The new feature ensures buyers will be charged accurate rates when usi...

eBay Standard Envelope Tracking Not Updating? Issues & Solution (After Feb 10, 2025)

Hi everyone, We recently noticed that most of our shipments using the eBay Standard Envelope service have had tracking issues. Either no tracking updates appear after drop-off, or the tracking stops updating entirely. We rarely had problems before, b...

Where is my package?

Dear Sir/Madam, Where is my package? Since July 14, the status of my package has not changed. Thank you for your reply.

Rembolso de mi dinero

I bought some sneakers and the vendor didn't want to send the product I contacted him and he told me to cancel and the option that eBay gave me was just to stir the item but the item never arrived

Why is EIS no longer able to ship to South Africa?

Hi! I have shipped items in the past to South Africa many times. But right now, I have a customer in S. Africa that is telling me they cannot order from my eBay store through EIS.According to this page: https://pages.ebay.com/international-shipping/S...

Why is eBay populating different dimensions on the "Purchase a label" page?

This has happened a few times now, always on listings with these dimensions (I have several that I ship in the same bubble envelope). I've corrected them each time, and the $ doesn't change so it hasn't cost me anything (yet) more than a few seconds,...

Free shipping

I sold a cellphone case today. I Offered shipping so how do I pay for it to eBay or the POD company? How do I pay and do I buy a label because I am not shipping the product, my POD company is. Please let me know as soon as possible because this is my...