eBay Standard Envelope Tracking Not Updating? Issues & Solution (After Feb 10, 2025)

[projectblitz]

Hi everyone,

We recently noticed that most of our shipments using the eBay Standard Envelope service have had tracking issues. Either no tracking updates appear after drop-off, or the tracking stops updating entirely. We rarely had problems before, but all orders shipped after February 10th, 2025, seem affected. Over the past two days, we’ve received multiple complaints from buyers, so we investigated the issue and found a solution.

Identifying the Issue:

• The original tracking number issued by eBay (ESUS*********) directs you to trackmyshipment.co.
• On that page, you’ll see a USPS First-Class Letter tracking number (20-digit number starting with "00").
• When you click on that number, it redirects to the USPS tracking website, but frustratingly, it shows “Status Not Available.”

The Solution:

1. Copy the 20-digit USPS First-Class Letter tracking number.
2. Go to https://trackpb.shipment.co/track/.
3. Paste the tracking number to get the detailed tracking information (thanks to Pitney Bowes).

This method has allowed us to track shipments accurately and resolve buyer concerns.

Buyer Fraud Warning:

Some buyers may claim they never received their item based on the ESUS tracking number, which does not update correctly. In fact, we had a case where a customer received the item but falsely claimed they never got it. Always check the Pitney Bowes tracking site before assuming a lost package.

Hope this helps! Let’s keep the community informed.

Good luck, everyone!

[clearancecorner]

I've been freaking out for several days, since I don't have a single ESE shipped after Feb 10 with a single scan.  I'm so thankful that you found the solution that you did, and I'm so frustrated eBay didn't catch this and alert us to it.  This is going to invite so many INR claims, and cause service metric problems too.

[postcardjohn]

Thanks for posting this. I used that link with an INR yesterday morning. They said they didn't get their item and while eBay showed no tracking updates, the pitney bowes link showed a delivery on 2/15. No more responses after I replied with the link so hopefully that's a good thing. What's really frustrating me is I've got an accumulation of payouts adding up and since I'm not getting delivery scans, eBay has been holding my funds for over a week now. 13/14 orders on hold. Really hope they fix this soon

[bdszelda]

Yeah I shipped out like 20 envelopes this past week and none of them have updated.  I REALLY wish they would somehow allow USPS post offices to scan the envelopes for proof of drop off.  The no updates gives scammers a way to get free stuff by claiming they never received it.  Extremely annoying and I wish Ebay would do something about it...

[usa_biker_goods]

Somebody posted on another thread about this same topic that they spoke to someone at Ebay and said they were told that Ebay & USPS are no longer under contract for ESE and that's why no tracking is coming in through Ebay anymore, but ESE can be tracked through other tracking apps. I can't remember which ones off the top of my head, but the tracking is showing up on other postal tracking platforms. I'm sure if you browse these forums you will be able to find them in other discusssions as I have seen people also say where they can track them. Wether what this other person said about USPS & Ebay no longer having a contract is true or not, I don't know, but the ESE envelopes do still work, just not being tracked on Ebay. Ebay appears to not be addressing the issue publicly, but I can guarantee they know exactly what is going on.

[cazelscards]

Legendary information, thank you so much for this!

[wastingtime101]

eBay posted an announcement here.

"We are aware of an issue with eBay Standard Envelope shipments not displaying tracking events on eBay. We are working to resolve this issue and are in the process of updating the display of tracking events for the impacted shipments.  

If your shipment is impacted and you have an Item Not Received claim due to this issue, your item will be eligible for the included shipment protection. Additionally, eBay will automatically protect your service metrics for Item Not Received cases."

[honest_humanitarian]

Thank you OP for this and thread. I'm having same issue with my shipped magic the gathering trading cards on eBay standard envelope...

[daclear0]

They have not fixed this at all; the same issues are still happening. My local post office believes this will not work, as they are handled as first-class letters. They are not scanned at all unless the machines happen to catch the barcode.  So far, we must let the order sit and wait 30 days or file a claim. 

[fatfabiossportsntcg]

This is getting crazy, yeah a lot of mine will catch one scan but not the delivery scan, and then they'll be like all you got to wait 30 days this and that and I finally talked to a worker a representative. She said if they have the initial scan you know when they missed the Deliverance scan you can call after 14 days and they will clear it, so I've called and done it twice you know she explained that I can do it every time you know. Well yesterday I called to do it again, and worker straight played **bleep**ed or something, told me I can't do that that they don't ever do that and this and that I'm like I've already called twice and had it done, with no questions not with no fighting no nothing, they wouldn't even escalate me to a supervisor yesterday, and I straight told him give me a supervisor. Tired of that they need to fix their problem, because I got 30 items that are 15-20 days and I can't get paid but they can sure snatch money that I do get paid for shipping right away, so I can't get none of my money to flip it's messing my business up completely. First two times were fine like I said but this last time is insane

[fatfabiossportsntcg]

Yeah they're on the 30-day thing now, but I've called and had him released after 14 days the lady I don't know if she was a supervisor or what but she took care of it and fixed 31 of them, and they fixed it and paid out instantly on my eBay app, she told me next time please call before you have 30 of them though LOL and she laughed and joked about it so I been calling after I get 10 or so, and they would clear it out and take care of it fine no you know arguing not have to go through four Representatives. I did it two times no problem at all. Well yesterday I tried to and they played completely like they don't know what I'm talking about that it never happened or something, sometimes they just don't know so you got to call back and get a better rep, so try that she said she fixed it but lied, and they none of them would fix it out of nowhere had problems when first two times was cool

[fatfabiossportsntcg]

Yeah they're on the 30-day thing now, but I've called and had him released after 14 days the lady I don't know if she was a supervisor or what but she took care of it and fixed 31 of them, and they fixed it and paid out instantly on my eBay app, she told me next time please call before you have 30 of them though LOL and she laughed and joked about it so I been calling after I get 10 or so, and they would clear it out and take care of it fine no you know arguing not have to go through four Representatives. I did it two times no problem at all. Well yesterday I tried to and they played completely like they don't know what I'm talking about that it never happened or something, sometimes they just don't know so you got to call back and get a better rep, so try that she said she fixed it but lied, and they none of them would fix it out of nowhere had problems when first two times was cool