cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Where is my package?

Dear Sir/Madam, Where is my package? Since July 14, the status of my package has not changed. Thank you for your reply.

Message 1 of 6
latest reply
5 REPLIES 5

Where is my package?

eBay shows an estimated delivery date for every purchase. Check your email confirmation and look at the latest date in the estimated delivery window. If your item doesn't arrive by that date you can file a non-receipt claim.

Before filing a claim, check your purchase history page to see if the seller provided tracking and if the package is showing active tracking movement to your location. If the package is still moving with the carrier, give it more time for delivery before filing a claim.

You have 30 days from the latest estimated delivery date to file a claim. Instructions here: https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042

Message 2 of 6
latest reply

Where is my package?

3 Days.  It's only been 3 days. 

 

Give the seller at least until the estimated delivery date, then you can file a claim for a refund if it doesn't show up.

 

ᓚᘏᗢ

 

 


KrazzyKats  •  Volunteer Community Member  •  Buyer/Seller since 1998

Message 3 of 6
latest reply

Where is my package?

1. There was an estimated delivery date in the listing.  If/when that date has passed by at least one day, you can open an item not received with eBay.

2. You are addressing a very large group of fellow buyers and sellers who volunteer here to help others. We have no access to your buying history so don't know where your package is. 

3. Not a good idea to post contact information on a public forum.

4. Please read eBay's Money Back Guarantee for buyers.  

Message 4 of 6
latest reply

Where is my package?

#eBay is the most unreliable e-commerce platform—untrustworthy, unprofessional, and unsafe for buyers. Their customer service is a frustrating illusion of help, designed to stall rather than solve. They consistently side with scammers. If you value your money or peace of mind, stay far away.

Message 5 of 6
latest reply

Where is my package?

💯

eBay is the most unreliable e-commerce platform—untrustworthy, unprofessional, and unsafe for buyers. Their customer service is a frustrating illusion of help, designed to stall rather than solve. They consistently side with scammers. If you value your money or peace of mind, stay far away.

Message 6 of 6
latest reply