Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Question about international shipping, in the past it was a probem...

In the past it was a problem to ship international, because the destination country had poor tracking. This allowed the buyer to steal the item with no arrival claims. Does that problem still exist, it's been over a year since I tried it. I want to o...

First time A Package Was Damaged by USPS, how do I proceed with Insurance Claims?

Hello all. I unfortunately got bad news today that for the first time one of the packages I sent out was damaged and the item was received broken. I am currently talking to the buyer about what they want to do, but most likely it seems the next step ...

Delayed by customs due to lack of documentation..

Shipped international. Buyer complains that customs wont release his order. Looking at tracking shows this"Delayed by customs due to lack of documentation" Is this out of my hands?

WTHeck is PSA Vault and Authentication???

So, I just sold 9 PSA-Graded Pokemon cards. I expected to be shipping them to the buyers. BUT, instructions tell me to ship all of them to some sort of authenticator. They HAVE been authenticated by PSA and, of course, sealed in the PSA case and the ...

I want to know how to change the settings on shipping. All of a sudden it change to policy number.

I want to know how I can get back to regular shipping. I used to mark media shipping are what ever I was going to use to ship then all of a sudden it changed to policy numbers. Now everything I ship is 7.00. Can’t anybody tell me what I can do. Thank...

UPS over charge for $22, ebay WON'T dispute it

Been shipping fishing rods for year through UPS and they hit me up last month with an over charge. I called ebay and they say it's because it's irregular size and won't dispute it. It was a rectangle tube 38x3x3, not round, I called UPS and went to 2...

Resolved! 8 McCullough Dr New Castle, DE 19726 Scam

I am seeing an alarming number of sellers on EBay and Amazon, complaining about this address and the whole concept makes no sense to me. Sold a $50 used Go Pro camera with a tons of unopened, unused accessories. Post office said that the address coul...

Resolved! I'm new to Customs Forms, What do I fill out, what do I keep blank and where do I put the forms?

Hello All, I have a package that I have to send out through the normal international route, and I have custom forms I have to fill out. From what I see I have to fill out the item and information(size and weight), HS Tarrif Code, and I think I'm supp...

Resolved! Shipping Refunds

I had a customer who wanted bundled shipping for multiple items. However, she purchased individual shipping for each item. I do not know how to bundle shipping in this instance. Instead, I sent her items singly. She wants a refund for part of the shi...

New Jersey to Los Angeles via Ground Advantage in 2 Days!

I have not seen this happen before with USPS Ground Advantage. Mailed Monday afternoon and delivered across the continent on Wednesday.I was expecting slower shipping for the holidays but that is not the case with at least one GA package that must ha...

On Customs Forms, what should the Item Value be? eBay Fills out actual Value,but do I inc shipping?

I have been trying to read up on filling out Customs Forms, and one thing that I was reading up on another site was that the "Item Value" Is suppose to be Item price + Shipping, but eBay fills out the Item Value as the price of the item only... Am I ...

Resolved! Label print window not coming up....

Anyone else having this issue? When I purchase a label, ebay would normally pop up a print window to print the label. Today, no pop-up. I am getting an email now with a qr code. Did ebay change something or is my pc wonky?

Fees on shipping cost for free ship

So am I reading my fee breakdown correctly? I offer free shipping but I'm still being charged a FVF of what the shipping actually cost me on eBay? So if my shipping cost to purchase a label is $10 and the item is 90 dollars to the buyer with free shi...

Resolved! How to charge for shipping after the fact?

Hi, there. I used to sell on eBay on a more regular basis about 5 years ago. Now, it's here and there. I feel like I used to be able to counter offer with things like "sure, but shipping will be included" if I had something listed with free shipping....

Is this a Legit Order?

Looked up an address and seems like there was previously another post about a SELLER scamming a buyer by sending the items to some forwarder. Below is the link to this other similar issue: https://community.ebay.com/t5/Shipping/Cheated-by-the-seller-...