Returns

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Resolved! Partial Refund -- One Chance to Get It Right

A first-time seller sent me a poorly packed item and it arrived damaged. Not wanting to return the item, but seeking compensation for the damage, I contacted them and quickly learned that they were not going to hold themselves accountable for this da...

Name brand supplements that are fake

I recently bought some Roundhouse Morning Kick by Chuck Norris on this platform.. Being I had already bought several times online straight from Round House I was pleased to find this on eBay for less than I was paying. It came today.. The bottle was ...

Resolved! Need help with full refund from seller

I returned equipment back to the seller for a possible full refund; the order was returned back in the same condition/ untouched as delivered. The seller made deductions due to missing parts and installation at some point of time. I disagree with the...

Resolved! RETURNS

MY RETURN WAS SENT TO THE WRONG ADDRESS BY USPS. NEEDLESS TO SAY MY RETURN CAME BACK TO ME. NOW IM TOLD MY RETURN HAS BEEN CANCELED BY EBAY. EVIDENTLY THE SELLER CHANGED THE RETURN ADDRESS. NOW I DONT HAVE THE CORRECT RETURN ADDRESS. IVE EMAILED THE ...

Seller Lying about my Refund

I purchased an from the buyer but seems like the Seller deliberately listed the part as left which was misleading, after the product came in a realized it was right hand side and decided to inform the seller immediately that side was different from w...

Returns and refunds - Please help

I don’t sell much on eBay but this is the first time I’ve had to deal with a return so any advice any experienced sellers can give would be greatly appreciated. I sold a brand new pair of trainers on eBay, when the buyer received them they requested ...

Jesus Christ, it was just a return....

eBay criminalizes its merchants similarly to how the Soviet Union treated its prisoners during the Cold War. When a seller signs up, why do you ask if we accept refunds or don't when the decision isn't up to the seller? It is clear that eBay consiste...

High dollar jewelry return after authentication missed chipped stone

I never had done this before so I need some helpmy boyfriend bought a nice gemstone ring almost cost $1,600 description didn’t mention side baguette diamond is chipped ( it’s 3 stone type. One large gemstone with side baguette diamond either side) It...

Error Message: "You can't refund the buyer for this order"

Long story short, buyer requested a return for full refund. I accepted the return and received the item back in one piece. When I try to complete the refund, I am getting this message: You can't refund the buyer for this orderYou cannot issue a refun...

Bought an expensive item, didn’t work

Told seller that the pump I bought didn’t work the motor didn’t even turn on. Seller doesn’t reply so I initiate a case not as described. Of course seller then accepts return and pays for return shipping. seller just sent me a photo of a dent in the ...

Sending buyers a return label. I sent wrong item

I got my labels on the wrong packages and need to send return labels to the buyers so they can send the items back to me and then I can send it to the right buyer. I can't find out anywhere to send a return label

I open a return for an item. I cannot find the price for the return label

I cannot find a price for returning an item back to the seller

My refund

I am not receive my refund. Tried very hard to talk to seller but no response as of yet. I just want my money back.

Resolved! Damaged item, can’t file claim before resolution date

I sold an item that was damaged in shipping before delivery yesterday, contacted eBay support because it wouldn’t let me file a Shipcover claim on eBay.com Support told me I have to wait till 7 days after the delivery (26th) to file a claim, but the ...

Resolved! Buyers abusing their money-back guarantee

As business sellers, we know from many attempts, there are buyers who abuse their return guarantee when they claim the item does not correspond to what is described or could be defective. Will eBay allow this to become mainstream ...? Just wondering