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General eBay Shipping Updates

Video from last week's Seller Check In. About 6 min of updates from eBay followed by 20 min of Q&A. Some of the highlights:ShipCover insurance can now be purchased for domestic USPS shipments up to $15k (last year cap was $1k). International increase...

you have to see to believe the efficently

The customer still has not gotten the parcel....any wonder why, next time carriers cry poor for transportation costs....just say nope, and will never use fedex again. Common sense has left the buildingTuesday, 4/15/256:49 AM Shipment information sent...

USPS rates on ebay seem much higher than you can get elsewhere

We've been shopping our rates every order lately through paypals ship station program. USPS rates are often 15-25% cheaper than the same USPS service through ebay. We mainly ship 6lb-8lb packages.Feels like ebay's really dropping the ball here or jus...

Item marked as delivered with forged signature – no refund, what can I do now?

Hello everyone, I’m reaching out because I’m at a loss. I purchased a camera on eBay (order number 14-13024-88935) and it was marked as delivered by FedEx on May 12th. However, I never received the item, and the delivery was signed under a forged nam...

Changing status from shipped to delivered

Hello, new seller here. I recently sold an item that was small, light, and cheap and only needed a regular envelope using first class USPS mail. Naturally this does not come with tracking. I've confirmed with the buyer that the item was delivered wit...

What is this barcode for a return shipping and what do I do with it?

Help. This is all I was given. Page 2 of the label was packing list. @support

What If the posted and pictured listing differs from the description w.r.t. shipping?

I have purchased an item where the listing clearly lists a shipping charge, and the seller now wants to charge 9-10x the shipping charge, which I paid in good faith He points out the last line in a description for the claim that the buyer pays the ac...

lost package

Looking for an answer about how to be refunded for a lost package. Shipped a package 4/10/25 & has been stuck/lost in Chicago since then. FedEx was the carrier and shipped ground economy. Because it was shipped this way & am not a business through Fe...

Resolved! Need help with APO

So I sold an item for 67$ typically I put free shipping because shipping shouldn't had been more than 20$ but this buyer has an APO address which shipping is about 41 $ which in my opinion is not worth it anymore. Should I just cancel it and refund t...

USPS new package delivery system?

Package currently going to a suburb of Orlando, Florida.Lafayette,La (origin city,May 9)Baton Rouge,LaHouston,TexasAtlanta,Ga.Dallas,TxOrlando,Fl.Phillipsburg,NJMay 15--where is it going next I wonder???

shipping error (No Carrier Match)

Dear eBay Community hello again guys so ,I hope this message finds you well.I recently sold a watch to a buyer located in England and shipped the item using EMS Algeria as the shipping carrier. I have also added the tracking number to the order on eB...

Combined Shipping with eBay International Shipping Service

I sell mostly small collectibles like pins and non-sports trading cards. Recently I have been focusing on Star Wars trading cards. Twice in the last month I have had international buyers cancel because on their end the auctions showed my combined shi...

UK Shipping Russian Restrictions

I have purchases going back to beginning of December 2024 that were deemed as "undeliverable" that were shipped from UK. A total of 5 purchases that were restricted all had "Russian" in common being antiques that originated or related to Russia. So, ...

Tracking Shows Insufficient Address

I have an eBay shipment that was supposed to be delivered yesterday, and the tracking showed "Out for Delivery," but it didn't get delivered. When I checked this morning, the tracking showed "Insufficient Address." I messaged the buyer the address I ...

New policy of disregarding what sellers post as weight/size for shipping?

Every time an item comes up for relist, eBay seems to "estimate" the weight and size of container. I've posted what I've determined! Why do I have to correct this EVERY TIME I RELIST? I hate it!!!!