Shipping

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Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

FedEx GroundEconomy no movement for weeks, buyer INR, but I can't file claim

74899998825429380814 hasn't moved, so the buyer just opened an INR case (without contacting me first). When I go to FedEx and try to open an online claim, it rejects that tracking number as not eligible and directs me to a page that says only the par...

Additional Info on Tracking Bug - Items Actually Going to Wrong Destination

I have a shipment that is affected by the tracking bug in the pinned post. But the following was not mentioned in the pinned post so I want to make other users and eBay aware: Example: Tracking 9400108105462965480390As is known, the USPS website show...

Can't download Labels as png (or anything), Again

I can only print directly via my laser printer on a 4-up sheet of labels If I print to a pdf, I then have to pay Adobe a ridiculous amount for a subscription so I can crop it and export it as an image. I have no way other than to take a screenshot, s...

Insurance Claim Not Reimbursed

Hello,I refunded a buyer for an item that was lost by USPS. I then filed a claim with eBay's third-party insurance company, providing them with all the requested receipts and documentation. Nearly two months later, they still haven't issued a refund ...

No services when trying to create label

any Awser on how to fix

updating business policies

unable to change shipping policies, cannot delete duplicate policies. shipping labels are more expensive than usual. looking to offer local pickup, due to the weight of item.

The Tape Failed Effect!

The package arrived and wow...are packages repacked by a 5 year old or was this the seller who packaged it?So who's fault is it for a failed packing?

eBay Undercharging buyer for calculated shipping.

This is just a PSA for anybody else having the same issue & not finding helpful responses on here. I sold an item with buyer pays calculated shipping. I packaged the item, weighed it, measured it, entered those details into the listing and then poste...

Changing address on package after already shipped

So, is it possible for a package to have an address change once it has been shipped? I sent package out to address on file and after USPS already scanned it, the buyer said it was wrong address. I sent to Washington and the new address is in Georgia....

Buyer in Israel+Shipping to Israel

Is it possible to complete a transaction from a buyer in Israel even though shipping is not allowed currently to be transacted through ebay? If i took a flat rate shipping fee and did the shipping labels myself?

Lost package help

I have a lost package which I have never experienced in all my years of selling. It was shipped on May 24th and tracking stopped updating June 2nd. I filed a missing mail search on June 11th but have not heard back about it yet. I then filed a USPS c...

Resolved! Scale for weight to use EBay shipping

Hello,Any recommendations on what type of scale to use if I decide to use Ebay shipping?I won’t be shipping anything over 10 lbs And what happens if I get the weight incorrect ( my biggest fear)And being that there are different prices for different ...

delivery israel

when will the delivery work again? all other services work already. FedEx works they don't have anti missile planes.the war ended please deilver https://www.themarker.com/news/aviation/2025-06-27/ty-article/.premium/00000197-b007-dd94-addf-b357776200...

Resolved! Can't generate a shipping label, something went wrong?

Here is a new one to me: A buyer bought 7 flat rate boxes of stuff and ebay combined them. Obviously they can't ship together since they are in 7 medium flat rate boxes and I could find no way to separate them into separate orders. So started to prin...

Bogus eBay Policy / Seller Protection for eBay Standard Envelope Shipping

Why does eBay show buyers they'll receive eBay Standard Envelope within a week? The longest time frame should state 30 days. USPS requires 30 days before an item can be considered lost in transit for eBay Standard Envelope. So why does eBay let a buy...