Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Resolved! 2 packages shipped with eBay counterfeit shipping labels

I shipped two separate packages using eBay shipping labels, both involving FedEx smart post. The labels had both a FedEx and USPS tracking numbers. FedEx package tracking showed a successful handover to USPS, but then the USPS didn’t update on delive...

Resolved! Ebay Standard Envelope - Honest input requested

I've been selling on ebay for about 2 years now and have been shipping my items USPS ground advantage. My items qualify for Ebay standard envelope and I am currently considering switching to that shipping method to save the seller shipping fees, save...

Wrong address on recent order

Order no.FD0383-144 is being held up by FedEx wrong address on shipment

Listed an item under 1 oz for shipping for .73. Can't find the same after sold

I just listed a very small diameter set of items as a First class letter for .73. After it sold, shipping showed something different at $4 plus. They paid for the .73 postage. How can I fix this? I listed the dimensions as 1" thick, since that's the ...

Print Packing Slip missing from drop down menu

I'm trying to print a packing slip. The choice is missing. The image below is taken from the order details page.

Advise on a case where buyer refused to go and pick up the package

Hello, I'm a seller. I recently shipped a package to Italy. The latest tracking said the package is being held at the pick up point. I messaged the buyer to explain the situation, sent him the local postal service phone number that I have looked up a...

Problems with delivery to ebay international seller hub in Glendale Hills

I sent my package to the Center by Fedex. Fedex confirmed delivery on May 29. I relaxed. A few days ago my nightmare started. Buyer in Mexico (I do not ship to Mexico, ebay decided to do it with this mechanism) complained that he had not received the...

Label refund

I sold a $20 item that I charged $10 shipping. The label sold at $66.99. It was cancelled immediately, NEVER used. The package was sent USPS for $13. Has sense been delivered. I've written, called, still nothing. How long does it take or do I quit eB...

USPS Delivered. eBay allows INR case, why?

What is the point of eBay allowing item not received cases when the package was marked as delivered by USPS? My understanding is eBay should side with seller or all online sellers would be out of business if you can simply win disputes saying not rec...

Seller Concerns - Ebay/USPS - Recycled Tracking #'s

Hello Ebay Team and community, I had a few orders that was affected from the pinned post on the shipping section A few orders were bouncing around USPS facilities in the wrong direction and/or mimic the tracking of the recycled/old tracking #. A few ...

Label size

I am having a problem printing 4x6 label after switching to a new iPad. I have checked the correct format on the label info several times, both at ebay.com and on my app, but it always prints as a full page (8.5x11). I’ve checked online to see what t...

Package not arriving by the date the buyer "needed" it

We recently shipped a $700 order. At the request of the buyer we sent it overnight ups the same day they purchased it. Now buyer said they needed it by Saturday and since Friday was a holiday it wouldn't arrive by the time they needed it. What should...

Price Change on shipping that's costing me 161 dollars

One day I got an email stating that I've had the wrong shipping weight on my package but before I shipped it, the weigher said it was 3.5 Pounds, but the email stated it was 123 pounds any way I can fix this.The item was a Cadillac CTS-V OEM Carbon F...

EBAY VS SHOPIFY?

Im finding it more and more common that Ebay does not protect their sellers. Ebay will automatically side with a buyer just to appease them & keep them coming back to purchase more. However even if a buyer has been reported for abusing the Ebay Money...

Option to combine shipping wasn’t available/couldn’t select it when shipping to same buyer.

A buyer bought two items (Buy It Now) individually, one right after the other. When I went to buy/print labels, I selected (checked the boxes) of the two items they bought so I could combine shipping like I normally do. After I selected them, I could...